If you’re looking for a workplace where the music’s always on, office events are buzzing, wins are proudly celebrated, and you thrive in a go-go-go environment, join us at Concierge!
About Us:
Concierge is Ray White’s dedicated communication hub. With over 15 years experience, we have a young and energetic team who speak to over 20,000 clients every week to assist in their buying or selling journey.
Located in sunny Brisbane, this role is in-person and will work in Concierge’s Client Nurturing team, assisting Ray White and Loan Market business owners, agents and brokers with strategic communication plans to grow and succeed.
About The Role:
Our Client Success Manager will work with a portfolio of clients across the state(s) to build and maintain relationships within the Group. This will include the Ray White Corporate team and the network.
Reporting to our Performance and Business Development Manager, you will identify opportunities to grow existing Concierge business and expand into new areas. At the same time you will be building strategic relationships and campaigns focused on supporting our businesses to achieve success.
On a day to day basis you can expect to guide and support clients by providing the best possible experience and value from Concierge.
What You’ll Do:
- Own the growth of a particular portfolio
- Develop communication campaigns and strategies for offices, individual agents brokers
- Present at recruitment roadshows and training sessions to educate the network on the client nurturing service
- Build data-driven case studies to continue to show the value of the service
- Contribute to the overall monthly KPI’s and quarterly goals for the business
- Continually assist in ongoing process and systems improvement to enhance efficiency and scalability
- Be a great role model and ambassador for the Concierge business to both our internal and external stakeholders
Your Skills & Experience:
- We're looking for someone who can hit the ground running, so preferred candidates would have experience in a similar role (e.g., Customer Success Manager or Specialist or Relationship Manager) or are looking for a challenge and to step up into a new role where you can thrive.
- Experience in a dynamic and fast-paced role
- Tech savvy, able to adapt to new systems quickly
- Great attention to detail
- High standard of work, always striving to exceed targets and expectations
Who You Are:
- Winning with the team: You’ll be proud of the individual work you do, but you win by collaborating within a team environment
- Think on your feet, make the role your own and proactively ask questions, take responsibility for your goals
- Growth focused; seeking opportunities to improve yourself, the team, and the business
- Self-motivated, you love being a problem solver and a hype-team player!
Our Perks & Benefits:
- Enjoy a day off on your birthday
- Being part of a large company, you will have access to many amazing leadership and development opportunities
- Events at Ray White are famous, and as part of the team you'll have the opportunity to attend some amazing
Apply Now!
What We Do
Ray White is a market-leading real estate agency group and property investment business, operating throughout Australia, New Zealand, Indonesia and Hong Kong. We are a fourth-generation family-owned and led business, founded in 1902 in Crows Nest, Queensland. Our original office - the Shed - in Crows Nest still stands today.
There are over 12,000 members of the Ray White family. Our members span all areas of real estate agency activities, including residential, commercial and rural property sales and management. Our specialist businesses focus on specific market sectors such as valuations, marine, and insurance. We are a partner in HTL Property, delivering specialised integrated services for the hotel industry and its investors throughout Australia. RW Capital invests on behalf of the White Family, and institutional and private investors, into private credit, real estate private equity and private equity.
We seek to provide all of our members with a family experience that supports leadership, embraces curiosity, and is a springboard for them to reach heights that they might not have thought achievable.
We recorded our strongest year of growth and transaction activity in the financial year ending 30 June 2024. Our market share of residential property sales in Australia and New Zealand is at a record high of 14.4%, more than twice the second-largest group.
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