We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role
Responsibilities:
- Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
- Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
- Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
- Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
- Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
- Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
- Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
- Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
- Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.
- Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
- 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
- Proven experience in translating client business objectives into actionable solutions.
- Ability to identify opportunities and threats and take prompt action with a sense of urgency.
- Campaign oversight experience, ensuring that client campaigns lead to success.
- Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
- Deep understanding of the Clinch platform and its functionalities.
- Strategic mindset, with the ability to develop innovative approaches and solutions.
- Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.
If you are a motivated and experienced professional who is passionate about client success, has a strong client experience mindset, and possesses the ability to guide clients to success by translating business objectives into actionable solutions, we encourage you to apply for the position of Client Experience Manager.
Top Skills
What We Do
Clinch leads the industry in developing platforms that help brands and agencies advertise better. The company’s AI-driven Personalization/DCO technology delivers custom-tailored ad experiences across all channels, driving best-in-class performance and ROI, while its Omnichannel Campaign Management Platform, Flight Control, enables agencies to manage the entire campaign lifecycle, from strategy through activation and measurement on a single platform that makes agencies massively more productive, efficient, and profitable with automated workflows that save time and money.
Flight Control replaces all the point solutions that have become part of the planning, activation, optimization, and measurement of ad campaigns with a single, unified, media-agnostic, SaaS platform already integrated with your DSP and all other partners. Built with agencies for agencies, Flight Control eliminates complexity through campaign workflow automation and makes agencies more efficient and profitable.
Flight Control includes:
- Innovative Visual UI to enable transparent, end-to-end team collaboration
- Workflow automation to eliminate errors and delays
- Omnichannel Personalization/DCO to improve campaign performance
- Smart Ad Serving that learn from its results across every channel
- Powerful Consumer Engagement Intelligence that enriches first party data
