- CRM Operation
- Utilizing the CRM system to analyze client data and assist in implementing campaigns that enhance customer engagement, retention, and satisfaction.
- Responsibilities include supporting the execution of targeted marketing initiatives across multiple touchpoints, generating monthly client performance reports, and collaborating with the client insight & data team.
- Omni Client Experience
- Online & omni touchpoint sales and client data analysis
- Sales & Client data preparation for report and meeting.
- Auto data flow and report building for business long-term usage.
- Digital Operation
- Execution of the translation workflow collaborating with agency, communication, marketing, and CRM team to ensure translation quality and meet delivery timeline.
- Brand.com product merchandising optimization, including product listing page maintenance and operation.
- Brand.com on-site search setting and optimization based on campaign and market trend study to elevate client .com experience.
Top Skills
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
