- Expand business footprint with existing clients.
- Align Company short- and long-term strategies with client to maintain and expand revenue.
- Oversee all contract renewals and negotiations
- Present Company solutions based on understanding of client's business issues.
- Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
- Work with internal teams to structure value proposition to clients.
- Lead negotiations to ensure Company best interests from a business issue and legal perspective.
- Provide leadership and support in crafting client proposals.
- Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
- Meet with sales leadership to craft personal development strategy on a regular basis.
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Participation in Company Programs must meet minimum performance standards.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates
Skills Required
- Expand business footprint with existing clients
- Align company strategies with client to maintain and expand revenue
- Oversee contract renewals and lead negotiations
- Present company solutions based on client business understanding
- Act as strategic manager for internal resources and client contacts to close and implement new business
- Work with internal teams to structure value propositions and craft proposals
- Provide guidance on deal assumptions such as call volumes and service levels
- Meet with sales leadership to craft personal development strategy
- Responsible for department performance and motivating team to exceed goals
- Knowledge of and compliance with applicable Federal, State, and Local laws
- Adhere to and enforce company policies and procedures
- Accountable for decisions, actions, and directives related to job responsibilities
- Responsible for progressive discipline including attendance and termination actions
- Follow up to ensure customer satisfaction and provide feedback to management
- Act as main point of contact for client visits and business review readiness
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
