The Role
Manage the full lifecycle of transport-related claims (damage, loss, delay), coordinate with internal and external stakeholders, handle documentation and insurance matters, and support health & safety compliance under Italian Legislative Decree 81/2008 including incident reporting, corrective actions, and contractual H&S obligations.
Summary Generated by Built In
sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality.
We are a growing team looking for a Claims Specialist, in the Legal department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.
As a Claims Specialist you will be responsible for:
- managing claims activities, with specific focus on claims arising from the transport services, including damages, losses, delays, incidents, operational disruptions and related insurance matters.
- supporting the company’s health & safety and compliance framework, with particular reference to the requirements arising from Italian Legislative Decree no. 81/2008, including the coordination of documentation, follow-up actions, contractual health & safety obligations and internal compliance processes.
In this role, you will:
Claims activities
- manage the full claims lifecycle, including registration, investigation, documentation, escalation, negotiation and closure of claims relating to damages, losses, delays, incidents and operational disruptions in the transport of goods.
- coordinate with internal departments, customers, carriers, transport suppliers, insurers, loss adjusters, brokers and external advisors to collect information, assess liability and support claim resolution, recovery or defence activities where applicable.
- review claim files, transport documents, contractual terms, insurance documentation and operational records, ensuring accurate records, proper filing, traceability and timely updates of all relevant information.
Health & safety and compliance activities
- support the company’s health & safety framework, with particular reference to the obligations arising under Italian Legislative Decree no. 81/2008 and related compliance processes.
- assist with incident reporting, documentation, root-cause analysis, corrective action tracking and follow-up activities connected with health & safety events or operational incidents.
- coordinate the collection, review and maintenance of health & safety documentation relating to customers, suppliers, contractors and transport partners, including documentation required for audits, onboarding and compliance checks.
- support the review of health & safety obligations in customer and supplier contracts, coordinating with internal stakeholders and external consultants and contributing to the improvement of documentation flows, risk mitigation and internal controls.
Preferably you have
- A bachelor’s degree in a relevant field, such as Law, Business Administration, Logistics or a related discipline.
- Proven experience in claims management, customer service, logistics, transport operations, compliance, health & safety support roles, preferably in a similar industry.
- Ability to manage sensitive information with integrity, confidentiality and discretion.
- Good knowledge of claims handling processes, contractual documentation and general health & safety principles.
- Strong communication skills and the ability to coordinate effectively with multiple stakeholders.
- Fluency in Italian and English, both written and spoken.
- Ability to multitask, work independently and follow through on multiple priorities in a structured and timely manner.
WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.
ABOUT sennder Italia
sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here.
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Skills Required
- Bachelor's degree in Law, Business Administration, Logistics or related discipline
- Proven experience in claims management, customer service, logistics or transport operations
- Ability to manage sensitive information with integrity, confidentiality and discretion
- Good knowledge of claims handling processes, contractual documentation and general health & safety principles
- Strong communication skills and ability to coordinate with multiple stakeholders
- Fluency in Italian and English, written and spoken
- Ability to multitask, work independently and follow through on multiple priorities
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
