Claims Senior Associate

We’re looking for a Claims Senior Associates to join our Insurance Operations team at MBPS. In this role, you responsible in processing requests from internal and external customers to initiate claims and ongoing benefit determination

Position Responsibilities:

• Processes requests from external customers who are requesting to initiate a long-term care claim. Use judgement along with assistance from the system to determine if a claim is in good order or not, which determines if claim initiation can proceed. High attention to detail is needed when processing forms to not delay the claim initiation process which directly affects external customers. (80%)

• Call outs to Policyholder if a claim form is not in good order. Judgment is needed to determine if a system generated not in good order letter should be sent to the policyholder or if a call out to the policyholder is needed. (5%)

• Process any requests from our vendor that need immediate attention to proceed with a claim.

• Process all escalations in relation to claim initiation or requirement ordering/follow up. Excellent follow up skills are needed for this function.

• Ability to use all systems within the claims area with a working knowledge of each system

• Other duties as assigned

Required Qualifications:

• At least two (2) years of relevant back-office experience

• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

• Excellent typing skills

• Bachelor's Degree holders are welcome to apply.

Preferred Qualifications:

• Excellent verbal communications skills

• Well-organized innovation, and high level of initiative

• Outstanding customer focus; experience working in customer service environment

• Ability to multi-task and manage priorities in a demanding and deadline-oriented environment

• Desire and ability to work in a team environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].