Claims Manager, Subrogation

The Claims Manager, Subrogation is responsible for leading the subrogation claims adjusters nationally, overseeing all subrogation claims, including complex and high-value claims, and driving strategic initiatives to enhance operational efficiency and recovery outcomes. This role includes mentoring claims staff, setting performance standards, and collaborating with senior leadership to align departmental goals with corporate objectives.

Our claims managers are passionate about leading people; they continuously build and maintain engagement among the team. They have strong articulation and analytical skills, which make them effective communicators. Working in a collaborative leadership team, there is the opportunity for developing strategic initiatives which will allow our teams to stay on the forefront of new adjudicating methods.

In other words, they’re awesome. If you are too, consider joining us to support our Casualty, Litigation & subrogation Claims Department.

You’re great at: 

• Strong leadership, coaching, mentoring skills.

• Being patient, analytical, on top of having a problem-solving mindset.

• Being a Leader, not just a Manager.

You have:

• Post-secondary education and / or equivalent on the job experience.

• Completion of the CIP/FCIP designation (an asset).

• Provincial licensing must be met as required.

• Post-secondary education and / or equivalent on the job experience.

• Minimum 10 years of experience in claims adjusting and subrogation recovery.

• Leadership experience (an asset).

• Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region).

Skill/Behaviour requirements:

• Ability to assess liability and understand case law developments in the jurisdiction.

• Strong leadership, coaching, mentoring skills.

• Excellent communication (both verbal and written) skills to explain processes and terms.

• Demonstrated ability to build consensus and agreement amongst multiple viewpoints.

• Solution oriented.

• Patience, empathy and understanding in dealings with staff and customers.

• Analytical, problem-solving skills, investigative, and decision-making skills.

• Plan, organize, and manage multiple demands and changing priorities.

• Work well as a team player or independent contributor; Self-motivated.

We’re great at putting you first by:  

• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance).

• Promoting balance (flexible schedules, generous time off, and work from home options).

• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance).

• Helping you grow in your career (education assistance, internal mobility).

• Caring about the community and the causes you believe in (donation matching, team volunteering).

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.