Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claims Consultant to join our growing team in Seattle, WA.
The Claims Consultant is responsible for utilizing insurance expertise to provide prompt, accurate, and courteous claims resolution and customer service to Personal & Commercial clients and teammates.
How You Will Contribute
- Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
- Keep the customers informed of the status of their claim
- Assist the insured with organizing, documenting and presenting small and large property loss claims
- Assist insured with negotiating with total loss on autos to their carrier
- Research and conduct coverage analysis on claims
- Review Reservation of Rights letters and offers response to insured
- Review and offer rebuttals as necessary to coverage disclaimers.
- Gather supportive documentation to include with any rebuttal
- Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
- Deal promptly and with full disclosure with all carrier personnel
- Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
- Record all activities in claims files in the agency automation system as defined in the Claims Procedures
- Inform appropriate personnel of claims issues involving clients
- Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
- Create and Present Claims training of staff
- Visit Clients and Carriers as agreed with Producers and other account management staff
- Consistently meet all Brown & Brown established Quality Control Practices & Timelines
- Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
- Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
- Stay current on company insurance products and offerings
- Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs
Skills & Experience to Be Successful
- High school diploma or equivalent
- 5 years’ experience in either Personal & Commercial Lines
- Washington State Producer License
- Valid Drivers’ License
- Working knowledge of MS Office (Word, Excel, & Outlook)
- Working knowledge of carrier websites (Preferred)
- Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
- Experience with Applied Agency Management System (Preferred)
#LI-AFZ
Pay Range
$75,000 - $90,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- High school diploma or equivalent
- 5 years' experience in either Personal & Commercial Lines
- Washington State Producer License
- Valid Drivers' License
- Working knowledge of MS Office (Word, Excel, & Outlook)
- Working knowledge of carrier websites
- Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI)
- Experience with Applied Agency Management System
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
