Chief of Staff

Chief of Staff

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to fueling social impact, you can expand what is possible across the nonprofit and education sectors and work with companies committed to social responsibility, so you can expand what is possible.

As the Chief of Staff for the MDs office, you will leverage your experience and savvy to lead our teams in developing and delivering on our strategic, operational, and transformational plans, continuously driving to a higher bar of delivery, performance, and quality. You will use your excellent communication, planning, execution, and collaboration skills to bring clarity and focus in times of change and challenge. You’ll be innovative and adaptable, able to lean into the details while keeping the big picture in sight. Whatever the challenge, you’ll always be looking for ways we can do things better.

What you’ll do

• Facilitate and contribute to the Blackbaud India’s strategic, operational, and transformational planning aligned to Blackbaud’s corporate strategy and goals. Collaborate with the team in the definition, execution, and successful delivery of our long-range plan (LRP), annual operating plan (AOP), and departmental goals.

• Partner with other operations teams across the organization to drive the evolution and execution of our workforce strategy to cultivate diverse, high-performing teams and challenge team members to transform their skills to meet future demands.

• Act as a change manager for transformational and strategic initiatives, focusing on the people side of change by creating and implementing change management strategies and plans to maximize employee engagement and adoption while mitigating resistance.

• Foster a culture that leverages metrics to make informed decisions and guide change.

• Organize and optimize key departmental activities including staff meetings, quarterly offsite meetings, and monthly operating reviews.

• Develop and manage communication strategy (including forums such as All Hands, staff meetings, email, etc.) to ensure significant updates, topics, and changes are cascaded and effective feedback mechanisms are provided.

• Manage strategic or complex initiatives to predictably and efficiently deliver opportunities for improvement across people, process, and technology.

• Organize, manage, and influence key tactical initiatives that drive the organization towards standards and improved, highly optimized processes. Sensitivity:

What you’ll bring

• 12+ years’ experience, preferably in a Strategy and Operations role in a Global Capability Center and/or Software organization

• Proven experience in strategic planning, operational management, and transformational initiatives.

• Demonstrated ability to establish and leverage operational effectiveness data and metrics.

• Practical experience with agile methodologies required, detailed planning ability a must.

• Strong organizational and planning skills

• Excellent communication, execution, and collaboration skills

Our India location is a cornerstone of our global efforts, where innovation and collaboration come together to drive our mission forward. This stems from our commitment to expanding our global impact by harnessing the incredible talent pool in Hyderabad. Here, you’ll find a supportive and inclusive environment that values your contributions and encourages growth, both professionally and personally. We offer a hybrid work model, blending remote and in-office work to allow flexibility while supporting you personally and professionally. We Thrive Together!

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.