Case Manager serves as a key liaison between internal teams, external partners, and customers, ensuring seamless case progression from initiation through final placement. The Case Manager is responsible for driving case resolution with a focus on accuracy, timeliness, and customer satisfaction. This includes vendor ordering for requested requirements, proactively identifying and resolving issues, and maintaining clear, consistent communication throughout the case lifecycle.
Your role and impact
Here's a glimpse of your responsibilities and the meaningful impact you'll create as the Case Manager:
- Conducting regular case, queue, and report reviews to proactively ensure all case related activities are handled in accordance with our service level agreements and with accuracy. This may include, but not limited to the ordering of requirements on our vendor websites, written and/or verbal communication to the customer regarding new requirements or those not in good order, issuing policies based on underwriter and /or customer instructions, and applying funds to cases to place in-force.
- Review outstanding state/federal requirements such as Replacement forms, HIV forms, 1035 Exchanges, etc. to ensure we are compliant with all regulations
- Heightened role as customer service representative -- assisting our agent field partners with case updates, business questions, and troubleshooting
- Serve as the primary customer contact that is responsible for the overall satisfaction and management of each assigned case
- Communicate via email, in person, and phone with vendors, call centers, customers, underwriters, and various departments within the company in a professional, competent, and efficient manner
- Problem solving skills in relation to obtaining Attending Physician Statements (APS), addressing customer concerns and/or complaints and other issues pertaining to assigned case load
- Investigate and effectively resolve customer concerns and complaints, per business practices, and state and federal regulations, by owning the situation and seeking guidance, as appropriate.
What's in it for you
- Competitive pay: Fair compensation for your hard work.
- Healthcare coverage: Comprehensive medical, dental, and vision from day one.
- Life insurance: Company-paid coverage for you and your loved ones.
- 401(k) plan: Matching contributions to help secure your financial future.
- Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.
- Work-life balance: Flexible time-off policy to recharge and pursue passions.
- Dress for your day: Express your style comfortably at work.
- Inclusion and Culture: A respectful environment that values unique contributions.
- Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.
- Well-being focus: Programs to support a healthy balance between work and home life.
- Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.
What sets you up for success
- High School graduate or equivalent;
- LOMA ACS certificate a plus; will need to be obtained within first year
- Customer service experience
- Life insurance experience a plus
Top Skills
What We Do
Constellation® is a growing portfolio of medical professional liability insurance and partner companies including MMIC, UMIA, Arkansas Mutual and MMIC RRG. We were formed in response to the ever-changing realities of health care and dedicated to reducing risk and supporting physicians and care teams, thereby improving business results. We help medical professionals attain their dream to help, heal, and serve.
Our strategy is based on the fundamental belief that together we are stronger, that by sharing resources and expertise, we can help physicians, health care teams and health care institutions reduce risk, improve care and increase profitability. The best part is, what we do is good for everybody. This is how we arrived at our brand strategy, ”Together for the common good.” By working together, we all become part of something bigger than ourselves."
Our insurance protects something we can all get behind:
Your commitment to provide the very best in care
For decades we have been backing the great work of physicians, clinics, hospitals, health systems and senior living communities throughout the country.
And, we're mutual—our policyholders are owners, and their influence and expertise help guide the decisions that have made us financially strong for more than three decades.
And, our policies come with brainpower—our responsive team is here to answer your questions, help you manage unanticipated situations, and keep you current in the ever-changing health care industry.
We offer webinars, assessments and events, plus data analytics and action plans—all designed to help you minimize your risks and improve patient safety practices, using data-informed, customized action plans.
