Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
We encourage you to explore our website to learn more about our company and culture at the link below.
www.expeditors.com
Job DescriptionThe cartage agent is responsible for tactical execution of all cartage related operations within a district. The district’s cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.
PICKUP & DELIVERY OPERATIONS – CENTRALIZED DISPATCHING
1. Support pickup & delivery within the district.
2. Proactively communicates with product.
3. Daily focus on meeting established KPI for the district cartage program.
4. Liaison between product and cartage provider
5. Prepare periodic reports and present such reports to branch management.
6. Manage process of diversion to outside carriers as needed.
7. Assist in developing new strategies for maintaining or improving quality-of-service.
8. Manage process for documenting and communicating accessorial charges.
9. Focus on increasing profit and minimizing costs.
10. Exception management and resolve issues quickly.
11. Daily tasks of dispatching and scheduling appointments.
12. Coordinate daily activities with warehouse team.
13. Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions.
14. Be a role model of integrity and pride for all employees.
Qualifications· 2+ years transportation, local PU/D, distribution, or related logistics experience preferred.
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
· Strong facilitation and problem resolution
· Strong organizational skills, ability to juggle multiple priorities effectively.
· Attention to detail and an ability to follow through with tasks.
· Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch.
Additional InformationExpeditors offers excellent benefits for our full-time employees:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Work from Home Days (26)
- Commuter Benefit
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO guidelines.
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
