We’re looking for a Business Systems Analyst to build, maintain, and scale our best-of-breed ecosystem of Support and Go-To-Market (GTM) applications. You will be tasked with delivering more automation and unlocking new capabilities for the Support and Sales team while providing front-line support for day-to-day operations. As a part of the Business Systems team, you’ll work closely with our Support, Sales, Product and Integration teams to ensure we’ve got the tools in place to scale our business operations to be in line with public company standards.
- Take a product management approach to designing and implementing a stack of tools that our Support and Sales teams genuinely love to use
- Partner with business stakeholders in Support and Sales to design, build and refine software solutions that solve business problems and scale as we grow
- Proactively seek out and own improvement opportunities across our Support and GTM tech stack from requirements gathering through successful development, testing, launch, and iterative phases
- Lead projects focused on support systems that extend self-service capabilities for customers and increase efficiency for Support Agents
- Serve as the primary resource for functional and technical support with Zendesk, Ultimate Ai Chatbot, and Talkdesk
- Participate in annual planning and stakeholder alignment exercises to develop a roadmap for Support and GTM systems
- Leverage Jira to organize backlog and plan sprints aligning to scrum methodology
- Work collaboratively with teams across Business Technology to implement complete solutions, enhancing the client and fan experience and driving operational efficiency
- Stay on top of new features across the support suite of tools - guiding them to effective rollout
- 4+ years experience working with Zendesk, Talkdesk, Chatbot and Salesforce - Certifications are a big plus
- Deep experience managing Zendesk instances for customer support including Zendesk Messaging, Zendesk Omnichannel, Automations and Integrations
- Experience implementing, optimizing and integrating Chatbot for customer self-service
- Experience working with Salesforce Service Cloud, Salesforce Omnichannel, Community Experience, and Slack for Salesforce is a plus
- Experience being hands-on working with support teams ideally in both B2B and B2C capacity
- High aptitude for problem solving and solution design.
- Automation first mindset - you excel at turning ideas into clean configuration and workflows
- Experience building integrations leveraging an integration platform (Workato)
- Proactive self-starter and a creative problem solver. You thrive on new challenges and are eager to dive deep into learning new methods and approaches
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building services
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
To review our candidate privacy notice, click here.
Top Skills
What the Team is Saying
What We Do
SeatGeek is the leading mobile-focused ticket platform that enables fans to buy and sell tickets for sports, concert, and theater events.
Why Work With Us
We love live events because they bring people of all walks together. You see the same things. You feel the same feels. You walk out changed for the better. We strive to bring that same feeling of connectedness into our workplace. Help us help the world experience more live.
Gallery
SeatGeek Offices
Remote Workspace
Employees work remotely.
Our goal is to provide flexibility and celebrate the diversity of our unique work needs and preferences and give employees options. We have a mixture of fully remote, hybrid, and office employees.
