Business Support Analyst

Job Description
Join a dynamic team where your expertise will help shape secure and efficient access to critical business applications. This role offers the opportunity to work on impactful projects, collaborate with diverse teams, and contribute to the governance of user access across the organization. If you're passionate about technology, process improvement, and delivering excellent customer service, this is the perfect place to grow your career.
As a Business Support Analyst within the Data Access Governance Team, you will be responsible for a variety of tasks and projects related to user access and entitlements for applications and shared folders. Your responsibilities will include assisting the Manager with quarterly user access certifications, handling internal and external audit requests, and managing action plans for user access and application ownership. You'll also work on technology projects as assigned, requiring strong customer service skills and the ability to perform under pressure. The role involves working independently and collaborating with various levels of Operations teams to complete assigned tasks and projects.
Job Responsibilities:

• Oversee and govern application user access and entitlements
• Develop logical access templates for applications and shared folders by line of business
• Review and approve new user access entitlements
• Create detailed user access request guides for operations teams
• Participate in projects related to user access entitlements, including automation and profile analysis
• Gather information for audits and certifications
• Report monthly metrics
• Contribute to technology projects related to infrastructure and transmissions
• Exercise initiative and independent judgment in coordinating and prioritizing work

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Business Management or related field, with 3+ years of industry experience
• Knowledge of identity and access management processes, including access controls, entitlement certification, and user access removal
• Ability to coordinate issues and practices across regions and divisions
• Excellent communication, influencing, and negotiation skills
• Strong organizational skills and ability to work under pressure and tight deadlines
• Ability to work independently and prioritize assignments for timely completion
• Proficiency with MS Office products, especially Excel and Word

Preferred Qualifications, Capabilities and Skills:

• Experience with JPM Fund Services applications and user access request tools (RSAM, IBID, SNOW) is beneficial but not mandatory
• Experience in user access controls and application entitlements

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.