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Columbus, OH, USA

Business Resiliency Associate II

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Job Description
Interested in joining a team? Consumer & Community Banking (CCB) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption. The Resiliency Team provides guidance and governance as business stakeholders develop their Business Resiliency Plans, Essential Service Summaries, and related artifacts in accordance with JPMC Firm-Wide Business Resiliency (FBR) Standards.
As a Business Resiliency Associate II in Business Resiliency, you will work within a team of Resiliency Managers and Essential Service Managers to coordinate updates to resiliency documentation, undertake maintenance activities, and ensure resiliency documentation is in compliance, comprehensive and of high quality. You will support resiliency initiatives and manage centralized resources.
Job responsibilities:

  • Plan and execute updates to business resiliency documents in coordination with Resiliency Managers and Essential Service Managers
  • Support the management of centralized resources in-line with change management best-practices (e.g. SharePoint site, plan artifacts and utilities)
  • Gather and analyze data to monitor the status of business resiliency plans or initiatives and produce recommendations for action
  • Document processes and identify best-practices through work with resiliency managers to support continuous improvement within the Resiliency Team

Required qualifications, capabilities, and skills:

  • Work on concurrent projects that require both collaborative and independent efforts
  • Effective with both verbal and written communication to various levels in the organization
  • Experience with analyzing and summarizing data to translate findings into executive summaries
  • Curious personality or mindset with genuine interest in learning business operations and resiliency practices
  • Experience identifying and addressing quality issues and/or gaps using process improvement methods
  • Three years general operations experience

Preferred qualifications, capabilities, and skills:

  • Experience in regulated environments preferred

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm
This role does not offer visa sponsorship.
This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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What are JPMorganChase Perks + Benefits

Volunteer in local community
Partners with nonprofits
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development
Tuition reimbursement

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