Business Process Senior Associate

We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS.

In this role, you are responsible for the accurate, timely, and compliant release of life insurance proceeds and related payments. The team plays a critical role in delivering on John Hancock Life’s promise to customers by ensuring beneficiaries and policyholders receive funds with efficiency, care, and adherence to regulatory standards.  

Position Responsibilities: 

• Accurately process and capture case information in the system following established procedures

• Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors

• Ensure timely, compliant release of life insurance proceeds and related payments in line with regulatory standards

• Identify opportunities to improve processes and contribute to enhancing team performance metrics

• Support overall operations by handling assigned tasks and delivering efficient, customer-focused service

Required Qualifications: 

• At least 1 year of experience in back-office operations or shared services

• Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience 

• Proficient in MS Office applications (Excel, Word, PowerPoint)

Preferred Qualifications: 

• Strong background in back-office work

• Strong analytical and problem-solving skills with high attention to detail

• Ability to interpret data, system reports, and policy records

• Strong communication and coordination skills

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].