Business Process Analyst (Black Belt)

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What We'll Bring:

Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas capacidades, descobrindo seus talentos.
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What You'll Bring:

•  Lean Six Sigma Black Belt certification is required.
• Experience in business process analysis and improvement.
• Proven expertise in process mapping (AS-IS/TO-BE) and business process reengineering.
• Strong analytical skills and experience with KPI development and performance tracking. Excellent communication, facilitation, and stakeholder management skills.
• Advanced English level.
• Desired: Bachelor’s degree in Business Administration, Industrial Engineering, or related field.

Preferred Skills:

• Familiarity with Agile or Scrum methodologies.
• Background in change management and customer journey mapping.
• Experience managing CX programs, including NPS and CSAT.
• Proficiency in process modeling tools and survey platforms (e.g., Qualtrics, Medallia).
• Business process automation, including RPA, etc.

Impact You'll Make:

We are looking for a results-driven Business Process Analyst with Lean Six Sigma Black Belt certification and a desired background in Customer Experience (CX) to lead strategic process improvement initiatives. This role involves mapping and redesigning business processes (AS-IS and TO-BE), defining KPIs, and managing customer feedback programs such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) to enhance operational performance and customer satisfaction.

Key Responsibilities:

• Lead and execute cross-functional process improvement initiatives using Lean Six Sigma methodologies.
• Conduct comprehensive AS-IS process mapping and design optimized TO-BE processes aligned with business and customer needs.
• Facilitate workshops and stakeholder interviews to gather insights and validate process flows.
• Develop and maintain detailed process documentation using tools like Business Optics, DrawIo and others.
• Define, implement, and monitor key performance indicators (KPIs) to measure process efficiency and effectiveness.
• Drive Customer Experience (CX) initiatives by integrating customer feedback into process design and improvement.
• Own and manage Relationship Surveys, including NPS and CSAT, from design and deployment to analysis and reporting.
• Analyze survey results to identify trends, pain points, and opportunities for improvement.
• Collaborate with CX, marketing, and operations teams to ensure customer-centric process enhancements.
• Present findings and recommendations to senior leadership with a focus on data-driven decision-making.
• Mentor junior analysts and support a culture of continuous improvement.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Consultant, Business Processes