Business Operations Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary/Description:

This position is responsible for supporting the sales effort by assisting in generating revenue and increasing the retention of sales while staying in compliance with all Company Policies, Business Rules and Government Requirements, and in a manner which results in satisfied owners.

Specific duties include but are not limited to:

• Supervise all aspects of Contracts Operations to ensure tasks are being performed accurately and expediently.

• Provides assistance such as technical guidance and training. May lead project teams and supervise assignments.

• With guidance of their manager, executes on promotion, advancement, corrective action and termination.

• Plans and monitors appropriate staffing levels, timekeeping and overtime.

• Provide consistent performance evaluations to all staff members

• Hire, train and supervise contract staff on all contract types and contract standards

• Maintain full working knowledge of department applications; Journey, Oracle, Salepoint, Navigator, Payment Gateway

• Report on team metrics to evaluate department performance in productivity and quality

• Data entry and validation between sales reporting on a daily/weekly/monthly basis

• Maintain department inventory

• Ensures compliance with all Contract Standards/Business Rules and enforce all requirements of WVO's Standard Operating Procedures, PCI and PII policies. Implements and ensures tight internal controls are followed for the protection of the associates and company assets. Proactive partnering with sales, marketing and regional leaders to continuously analyze, and assess the development of current and new procedures. Collaborate to ensure all processes and regulations are followed.

• Assist with check in of touring guests, processing of contract documents, and dispersing of premiums if needed. May communicate, review, validate and approve month end close process including complete quarterly audits.

• Process new hire documents for all sales, marketing and Operations associates and forward to HR contact timely. Maintain copies for personnel files at sales office and enforce wage and hour policies.

• May review commission payroll for accuracy. Notify appropriate departments at the Regional Office or Corporate Office of any discrepancies. Assist sales representatives with any commission or bonus errors.

• Ensuring that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.

• Will act as a backup resource to support any function as required

Minimum Qualifications:

• High School diploma or equivalent.  Bachelor’s degree preferred.

• A minimum of two years' supervisory experience in a fast-paced work environment.

• Excellent planning and organizational skills and ability to multi-task effectively.

• Demonstrated interpersonal and communication skills and ability to negotiate effectively with all employees and general public.

• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.

• Thorough knowledge of standard administrative processes and working knowledge of Microsoft Office.

• Requires basic knowledge of math; ability to calculate percentages, discounts, and/or commissions

• Knowledge of the following applications: Kronos, DocuSign, Salesforce; Microsoft Teams

• Must be able to work flexible hours and weekends; which may be long during busy season

• Must possess effecting coping skills to deal with stress in a dynamic and ever changing environment.

• Ability to walk, talk, sit and stand for long periods. 

• Ability to lift approximately 15-20 lbs.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Compensation

Generally starting at $73,500 - $73,500 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.