Business Operations Lead DIA

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The position will report to the Global Head Digital Technology - Diagnostics which is still being recruited

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. 

The Business Operations Lead, Diagnostics is a critical executive function, serving as the strategic partner to the Head of RDT, Diagnostics. This role is accountable for the performance and results of a large and complex department, ensuring the seamless execution of the Diagnostics digital technology strategy.

Your mandate requires you to be instrumental in influencing strategy, driving innovation, and providing leadership to leaders and senior specialists. You will oversee comprehensive daily operations, maximizing efficiency through resource management and process optimization. This role directly impacts functional results by controlling the resources and policy formation for the Diagnostics digital division, ensuring objectives are met and cross-organizational collaboration is cultivated.

This leader will develop and execute midterm departmental plans, applying business knowledge to drive results:

• Strategic Planning & Execution: Develop and drive the RDT Diagnostics operations strategy, roadmap, and budget in close partnership with the Head of RDT and other senior leaders. Contribute to the departmental strategy by identifying strategic topics of interest and translating them into actionable organizational priorities. Manage the overall operational communication of the department.

• Operational Governance and Management: Oversee the day-to-day operations of the division, providing coordination on executive presentations and cross-functional projects (e.g., organizational updates for the RDT Leadership Team). Structure and manage initiatives sponsored by the Head of RDT. Define performance metrics to manage activities and support the smooth execution of this function.

• Financial & Resource Control: In close cooperation with the assigned Financial Enterprise Partner, directly manage the department's budget and support resource management. You will keep rigorous track of planned versus actual cost for projects and ensure effective management of vendors and contracts to support departmental goals.

• Cross-Functional Alignment & Influence: Collaborate closely with the Operational Excellence team, RDT Strategy, Portfolio, and Governance, and other Operations Leads. Ensure outputs from these corporate groups are effectively broken down into actionable, day-to-day work for the Diagnostics department. You will negotiate with senior management to drive and facilitate cross-functional alignment across RDT.

• Data-Driven Decision Making: Gather, interpret, and synthesize large amounts of complex information (online, internal, external). You will present this analysis in a concise, accurate, and relevant manner to support critical decision-making within the Diagnostics leadership team.

Success in this leadership role requires a sophisticated combination of operational excellence, strategic acumen, and the capacity to influence decisions across the organization.

• Strategic & Business Acumen: Proven ability to define and articulate a long-term operations strategy for the Diagnostics division that aligns with overarching business goals, applying knowledge of key business drivers to manage the unit as an efficient business segment.

• Operational Excellence & Execution: Strong track record of successfully managing complex digital technology operations, driving efficiency, and overseeing a portfolio of cross-functional projects (with Agile or related methodologies) to establish high-performing teams.

• Influential Leadership & Change Management: Demonstrates strong influential leadership to guide teams through organizational change, driving the adoption of new processes and fostering a culture of continuous improvement.

• Stakeholder Management & Communication: Exceptional ability to influence stakeholders at all levels, demonstrating executive presence and the capacity to translate operational data into clear business insights. Collaborates effectively with corporate functions (finance, legal, procurement).

• Analytical Problem-Solving: Applies strong, pragmatic, and analytical troubleshooting skills to define and resolve complex operational and organizational problems, looking beyond existing methodologies to leverage resources within or outside the department.

• Resource Management: Extensive experience overseeing resources for mid-sized operations, including budgetary forecasting, expenditure control, and contract negotiation.

• Professional Experience: A background in a similar operational leadership role within the digital technology function of a multinational company is a strong advantage.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.