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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology
The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, and addressing complaints. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned.
What You'll Bring:
- University graduate in related disciplines or other relevant qualifications
- 3 years of experience in banking/finance industry is preferable
- Good operation risk awareness
- Good interpersonal and communication skills
- A team player enthusiastic, creative, confident, and strong sense of subject matter owner
- Excellent in MS Word and Excel Processing
- Proficiency in Salesforce / Credit Data Smart (CDS) will be an absolute advantage
- Experience as a project leader in small-to-medium scale projects will be an advantage
- Fluency in written and spoken Chinese and English
Impact You'll Make:
- Responsible for internal projects including project /systems implementation, workflow design, and process re-engineering in various internal operations areas
- Manage all project documentations and data for audit purpose
- Participate in User Acceptance Testing and well document the test result for sign off purpose
- Act as a first line support of member’s enquiries and ensure responsive problem solving
- Provide support and assist the Operations team on daily jobs/orders
- Perform general ledger and system record checking/ reconciliation
- Proactively learn and grasp latest job knowledge to facilitate daily operation needs
- Carry out any ad-hoc duties as assigned
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Analyst, Business Operations
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
