Business Enablement Director

Job Description

About the Role

Fragomen is seeking a Director of Business Enablement to lead the firm’s growing Business Enablement function — a role at the forefront of modernizing how we drive growth, analyze market opportunities, and execute with precision across a global platform.

This position represents a new capability for the firm, focused on building the infrastructure, data discipline, and strategic alignment needed to strengthen our commercial effectiveness. The Business Enablement Director will lead Fragomen’s global business enablement function, driving the processes, technology, and analytics that enable the firm’s growth, business development and client relationship efforts.

Working at the intersection of Business Development, Client Experience, Finance, and Commercial, the Business Enablement Director will play a critical role in optimizing Fragomen’s go-to-market processes—enabling our professionals to win new business, expand client relationships, and deliver measurable growth in line with the firm’s strategic priorities.

About You

You’re a commercially minded operator with a strong sales operations background — someone who thrives on turning data into strategy and strategy into action. You know how to build scalable processes, drive operational rigor, and enable revenue growth in complex, matrixed environments. A natural influencer, you’re skilled at engaging senior stakeholders, simplifying the complex, and creating alignment that drives measurable results.

Key Responsibilities

Forecasting, Targeting & Analytics

• Direct a revenue target-setting process for practices, ensuring alignment with firmwide growth goals.
• Conduct ongoing variance and pipeline analysis to identify growth opportunities and risks.
• Build and manage commercial dashboards that provide real-time insights into client, market, and practice performance.
• Govern and institutionalize sales forecasting methodologies to standardize scalable, data-driven processes that underpin commercial success.
• Serve as the strategic nexus between Practices, Business Development, Marketing, Finance
   

Operational Excellence & Change Management

• Establish and standardize mechanisms, workflows, and sales processes across practices and regions to bring order, structure, and accountability to a rapidly evolving commercial function.
• Partner with Finance, BD, Practice Leaders, and firm leadership to define revenue targets and pricing frameworks, and to operationalize SLAs, payment terms, and other key commercial mechanisms that support and drive firmwide growth objectives.
• Educate and influence partners and leadership on best practices in client growth, cross-selling, and deal management - driving a cultural shift toward more commercially minded operations.
• Provide guidance to accelerate response times on pitches and RFPs.
   

Measurement & Accountability

• Deploy and optimize tools such as CRM, proposal automation, and reporting systems to improve visibility and efficiency.
• Identify opportunities in the client lifecycle and implement solutions to increase revenue – cross selling, upselling, fee increases.
• Build and oversee commercial intelligence dashboards that track pipeline, win rates, client profitability.
• Create playbooks, templates, and frameworks to streamline deal execution and enhance collaboration across regions.
• Ensure data accuracy, adoption, and continuous process improvement across all enablement platforms.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or related field required; MBA or equivalent preferred
• 10+ years of progressive experience in sales operations, revenue operations, or business development operations, ideally in a large professional services, consulting, or global law firm environment, including minimum of 6 years of increasing managerial experience.
• Experience with CRM platforms and strong familiarity with reporting tools (e.g., Power BI, Tableau)
• Proven success building scalable go-to-market infrastructure in large, global organizations.
• Exceptional communication and influencing skills - capable of influencing at all levels, including partners and executive leadership.
• Deep analytical and financial acumen; skilled at translating data into actionable insight.
• Demonstrated experience leading cross-functional initiatives that enhance revenue growth and operational alignment.
• Strong project management skills with a focus on execution and measurable impact.
• Comfortable navigating change and introducing new concepts in traditionally non-commercial environments.
• Willingness to travel as needed.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.