As a Business Analyst, you will be responsible for the following:
- Investigates, resolves, or escalates incoming business process and technical support requests from various clients for internal accounting and tax applications; proactively communicates issues to management and development teams as needed
- Manages support ticket backlog and prioritizes effectively to meet client service levels
- Identifies trends in issues and proactively suggests options to prevent future occurrences
- Supports continuous creation of, and updates to, support documentation
- Participates in requirements gathering, change management, and release management
- Develops queries and data visualizations in response to analytics requests
- Supports application testing
To be successful, these are the skills and experience you will need:
- Bachelor’s degree in information systems, accounting, or related field required; accounting education/experience a plus
- 1-3 years of experience
- Some experience using MS SQL for querying, maintenance and troubleshooting preferred
- Self-starter with ability to work independently with minimal supervision
- Strong analytical and problem solving skills
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented
- Flexible with changes in hours during busy season and able to assist after hours/on weekends if needed
Top Skills
What We Do
We are a Top 30 CPA firm headquartered in Los Angeles, providing tax, audit and assurance, business management, mergers & acquisition, and valuation advisory services to clients across a wide variety of industries. Our engagement teams are business-focused, and our business model is built on partner access and advice. We have been recognized by Inside Public Accounting as one of the “Best of the Best” firms for a record 17 consecutive years, validating we do the right things for our people, our clients, and our communities. With a team of over 700 members operating from nine offices throughout California, and offices in Arizona, Texas, and Utah, we have the scale and bench strength to meet your needs—whether a business, nonprofit organization or a high net worth individual. We are known in the marketplace as a firm with deep technical skills addressing the most complex tax issues associated with partnerships and pass-through entities. Clarifying and resolving complex issues is what we do. How we do it is what sets us apart from other CPA firms. To learn more about HCVT, visit us at www.hcvt.com.
If you’d like to be a part of our team, connect with us at [email protected] or visit https://jobs.lever.co/hcvt.