About Your Role
As a Business Analyst, you will play a crucial role in our Customer Operations and Support team. You will compile, review, and analyze data to propose solutions for improving business operations and processes. Acting as the bridge between business needs and technological solutions, your role is vital in maximizing the benefits our customers gain from our products while reducing inefficiencies in business operations.
What You'll Do
- Acting as a liaison between teams, vendors, business users, tenants, and technical teams, to analyze data and business processes, identifying opportunities and efficiencies.
- Analyzing data to draw conclusions and determine how data can influence the product or process.
- Collaborate closely with technical teams to design solutions that address business needs and align with tenant and business goals.
- Facilitating communication between business stakeholders and technical teams to ensure a shared understanding of requirements, process, and progress.
- Supporting change management by assisting in training, user adoption, and communication strategies for new processes or systems.
- Proactively identifying opportunities for process improvements, system enhancements, and innovative solutions to drive business growth and efficiency.
- Utilize analytical and critical thinking skills to identify root causes of business challenges and recommend viable solutions.
- Leveraging available resources to make data-driven decisions that enhance critical customer experiences and establish effective business processes.
What You'll Bring
- 2+ years of experience in a technical support, business analyst or a data analytics role.
- Excellent communication skills, with the ability to translate data into actionable insights.
- Strong analytical and critical thinking skills.
- Proficiency in data analysis and visualization tools (e.g. Excel)
- Familiarity with business process tools and methodologies.
How You Work
- You are intellectually curious with an aptitude for creativity and problem solving.
- Detail oriented with a strong desire for data driven process improvement.
- You thrive in a fast-paced environment, where you prioritize quickly and leverage resources within the organization.
- You are intrinsically motivated to educate yourself on the latest industry trends and market research, positioning yourself as our company’s go-to person and subject matter expert.
Starting Salary Based on Experience
$55,000—$85,000 USD
How We Work
- We are consistently building, refining, and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
- You are empowered to choose the environment that maximizes your happiness, engagement, and ability to reach our shared goals.
- Some of us work near or in corporate offices, but many of us work remotely full-time.
- While travel is minimal, a valid passport may be required if international travel is anticipated for your role.
- We provide comprehensive benefits such as Medical, Dental, Vision, 401k + match, Life & Disability Insurance to reward and support our employees. Medical insurance premiums are covered 100% for our employees.
- We offer 20 days of PTO and have a genuine, supportive culture around time-off.
- Our Core Hours are Monday through Friday, 8:00 - 5:00 pm CST.
- We organize two in-person employee retreats a year to foster community, culture and reinforce our commitment to strong team dynamics and organizational alignment on our strategic initiatives.
Equal Opportunity Statement
Navix is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected statuses. As a globally diverse team, Navix is committed to fostering an inclusive workforce and creating an environment where all employees can thrive and contribute to our collective success.
Navix participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please CLICK HERE.
What We Do
Navix automates freight audit & invoicing for freight brokers and 3PLs easily and delivers results immediately. Navix reduces DSO by a minimum of 3 days, which improves cash flow that can be re-invested in your organization.
Navix uses machine learning and AI to flag errors instantly and enable auto resolutions, and easy disputes without having to search for a single pdf, invoice, or document. This enables workers to perform more efficiently and effectively and allows them to focus on the growth of their business.
And all of this can start in 8 weeks without hiring a new growth team.
This is real growth. And that’s where 3PLs and freight brokers want to be
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