Business Analyst with Salesforce experience

Beyond Secure.
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

Overview
AvePoint is seeking a Business Analyst with Salesforce experience to join our Customer Success division. If you're passionate about translating business needs into technical solutions and want to be part of a fast-growing global software company, we want to hear from you.

What will you be doing?
You will work closely with internal teams and external clients to analyze business processes and systems, particularly within Salesforce environments. Your role will include gathering and defining requirements, designing solutions, and supporting successful project delivery to drive business impact and user adoption.

Your responsibilities will include:

• Elicit and document requirements for Salesforce and enterprise software development.

• Create deliverables such as Business Requirements Documents (BRDs), user stories, use cases, and process flows.

• Analyze current business processes and develop As-Is and To-Be models.

• Translate business needs into functional and technical specifications understandable by both business and technical stakeholders.

• Collaborate with developers and Salesforce administrators to define feasible solutions.

• Support project planning including deliverables, timelines, scope, and stakeholder communication.

• Participate in solution testing and validation.

• Provide user training or documentation where needed.

OK, I’m interested… is this the job for me?
We value agility, passion, and teamwork. We’re looking for individuals who bring innovative ideas, strong analytical skills, and a desire to learn and grow. If you’re comfortable working across technical and non-technical teams and have experience with Salesforce, this could be the role for you.

Other qualities we’re looking for:

• Degree in Computer Science, Engineering, Information Systems, or related field.

• 2+ years of experience as a Business Analyst in enterprise software projects.

• Hands-on experience working with Salesforce CRM (Sales Cloud, Service Cloud, or custom modules).

• Experience documenting and analyzing complex business processes and requirements.

• Strong understanding of systems integration and workflows in Salesforce.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Familiarity with Agile or hybrid project methodologies.

• Experience working with Microsoft SharePoint or Dynamics 365 is a plus.

• Prior experience mentoring or supervising junior analysts is a bonus.

About AvePoint
Check out our careers blog for insights into our people, culture, and workplace!

AvePoint is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.