You will also contribute to the product strategy and roadmap for the in-house developed, cloud-based MES application tailored for GE Vernova businesses. A key part of your responsibilities includes providing application production support for sites utilizing MES applications, ensuring operational continuity and resolving functional issues in collaboration with technical teams.
Additionally, you will manage, coordinate, and coach partners and functional stakeholders to ensure the realization of expected outcomes for internal customers, both during project implementation and in ongoing support phases.Job Description
In this role you will
- Collaborate with business partners and development teams to define requirements, changes, and new enhancements, and plan user stories.
- Help define and prioritize deliverables to maximize business value.
- Work closely with development teams to plan and track sprints, adjusting based on business and product development priorities.
- Support product roadmap definition aligned with product and module priorities. Proactively work with development teams to identify enhancement and optimization opportunities for existing functionalities and services.
- Participate in new implementations and module deployments, including site-specific testing and prioritization of change request releases for MES.
- Engage in continuous training aligned with new releases and module deployments.
- Partner with leadership of technical and development teams external to the organization to ensure sufficient support and engagement.
- Track project outcome realization and customer satisfaction levels through established metrics and service levels. Ensure lessons learned are collected and applied.
- Lead RTS team to ensure application production support for MES, including support reporting, incident reporting, and coordination of issue resolution.
- Monitor and analyze support metrics to identify trends, drive improvements, and ensure system reliability and performance across supported sites.
Minimum Qualifications:
- Bachelor’s degree preferably from the STEM field is advantageous (Science, Technology, Engineering, and Math) with minimum of 2 years of professional experience.
Desired Skills:
- Proactive professional with the ability to break down complex topics, analyze and clearly describe processes.
- Excellent written and oral communication skills, with the confidence and clarity to interface effectively with senior leadership.
- Preferably experienced in manufacturing process design or execution.
- Strong business analysis and problem-solving skills.
- Proven track record of setting targets, executing plans, and delivering measurable results.
- Capable of interacting across all levels of the organization, as well as with other GE Vernova businesses and external partners.
- Actively involved in application production support for MES application, including support reporting, incident tracking, and issue resolution coordination to ensure system stability and operational continuity.
- Familiar with collaboration and tracking tools such as ServiceNow, Jira and Smartsheet, used for managing support tickets, reporting incidents, and tracking progress on resolution activities.
Relocation Assistance Provided: No
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What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
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