BizOps Process Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Process Engineer

Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.
About the Role
The Service Operations Tools Biz Ops team is seeking a Business Operations Site Reliability Engineer (SRE) Consultant.
The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
This is also applicable to external, technical vendors seeking to business with or on behalf of Mastercard. The same run ownership and resiliency by design principles apply to approved vendors. This role is responsible for working with our vendors and internal Mastercard teams to ensure the same business operations maturity practices are present when services are being delivered by 3rd party vendors. This role will also partner closely with risk management teams during the review and approval of 3rd party vendors.
All About the Program You Support:
The Service Operations Tools (SOT) Biz Ops is responsible for the tools that allow Site Reliability Engineers within Mastercard to perform their job. Through different ITSM tools and practices, SOT provides the framework for which Mastercard engineers maintain their products.
Team Specific Skills:
Operational Readiness Architect:
>Serve as the primary vendor consultant for the overall application health, performance, and capacity of new product delivery.
>Evaluate vendors, programs, and services before they go live through activities such as system design consulting, capacity planning and peer reviews.
>Partner with the vendor and product teams of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
Site Reliability Engineering:
>Serve as the primary vendor consultant responsible for ensuring application scalability, performance, and resilience has been properly planned.
>Review vendor incident response plans to ensure they are in alignment with Mastercard’s BizOps practices. Including incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
>Review vendor SLAs to ensure KPIs are properly captured and reported to Mastercard.
ITSM Practices:
>Analyze ITSM activities of vendors and provide feedback loop to risk management and program teams regarding operational gaps or resiliency concerns.
Role Qualifications
The ideal candidate will have experience in many of these areas:
>BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
>Strong project management skills.
>Experience working with external customers and presenting delivery requirements.
>Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
>ITIL/ITSM certification or equivalent work experience
Equal opportunities considerations
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Preferred Qualifications:
>Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
>Experience in a SRE role or related field.
>Background on cloud native tooling and orchestration technologies.
>Experience in production support environments and ITIL processes.
Understanding of:
>Industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef.
>Client-server relationships
>Network concepts (Layer 1 to Layer 3)
>Load balancers and application firewalls.
>Operating System navigation.
>Logging and monitoring methods, standards, and tools.
>High availability and business continuity planning
>Knowledge of emerging technologies, various platforms, tools and products and their respective applications.
>Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.