Billing Specialist

BILLING SPECIALIST

Why Work for Audigy?
Audigy has been named one of The Oregonian’s 2025 Top Workplaces — a recognition that reflects our people-first culture and our shared drive to do meaningful, impactful work every day.

At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. We’re passionate about unlocking potential — in our members, in their teams, and in ourselves. Our success is built on empowering others to grow, thrive, and reach new heights. That’s why we’re committed to being an employer of choice — a place where you can do great work with great people and make a real difference.

Culture
We’re looking for someone who’s not just willing but excited to be part of a professional, people-first culture. As a member of the Billing Team, you’ll embody the values we hold high: teamwork, resilience, and strategic thinking. You take pride in delivering exceptional work, love collaborating with others, and believe that when one of us wins, we all win. At Audigy, whether we’re celebrating success or learning from challenges, we do it together.

If you’re ready to join a Top Workplace that’s making a real impact and changing lives — we’d love to meet you. Apply today!

Compensation & Benefits
We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:

• Competitive pay: Hourly rate of $22.00–$24.00 per hour, dependent on experience.
• Health & wellness: Robust medical, dental, and vision coverage, plus a free membership to Cascade Athletic Club
• Financial security: 401(k) with a generous company match
• Work-life balance: Generous PTO and paid company holidays
• Life & family benefits: Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit
• Professional growth: Education reimbursement to support ongoing learning
• And more ways we invest in you: Additional perks and programs designed to support your well-being and success

This is a hybrid position that requires occasional in-office work. Candidates must reside in the greater Vancouver-Portland metropolitan area.

POSITION SUMMARY:

As a Medical Billing Specialist, you will play a critical role in ensuring accurate and efficient billing processes for our members within the hearing care industry. Leveraging your strong attention to detail and at least three years of experience in billing for primary care or specialty medicine, you will be responsible for managing accounts receivable, investigating and resolving insurance claims, and supporting our commitment to outstanding customer service. You will collaborate with a dedicated team in a fast-paced environment and contribute to our mission of helping members achieve their goals.

PERFORMANCE OBJECTIVES:

• Extracts all information needed to complete daily billing process from patient records.
• Operates computer and uses various billing systems and software to transmit clean claims to third-party payers nationwide.
• Inputs data and transmits insurance claims accurately, either directly or through billing software.
• Follows up with insurance companies and ensures claims are paid/processed.
• Resubmits insurance claims that have received no response, are not on file, or have been denied.
• Works with other staff to follow up on accounts until zero balance.
• Answers routine inquiries related to claim status and account balance.
• Maintains required billing records, reports, and files.
• Answers telephone, documents call notes, and provides actionable and accurate billing information.
• Communicates effectively with practice staff and third-party payers regarding payment policies and financial obligations.
• Participates in educational activities and enhances knowledge and skills to keep up to date of current coding changes, fee schedules, and applicable state and federal programs as they relate to claim submission.
• Observes policies and procedures related to federal privacy regulations, health records, release of information, retention of records, and statute of limitations for claim submission.
• Maintains strict confidentiality, ethical conduct, and professional etiquette.
• Covers for other office functions as requested.
• Perform other related duties as directed or assigned.

CAPABILITIES:

• Demonstrated ability to work independently with minimal supervision, efficiently managing tasks and responsibilities.
• Outstanding written and verbal communication skills, with the capacity to convey complex information clearly to diverse audiences.
• Exceptional problem-solving skills, utilizing critical thinking to address challenges proactively and deliver effective solutions.
• Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work.
• Maintain a positive professional attitude and ability to work well as part of a team.
• Ability to prioritize work and make decisions under pressure.

• Demonstrates a consistently positive and professional demeanor, fostering a collaborative and supportive team environment.
• Exhibits strong organizational skills with the ability to effectively prioritize tasks and make sound decisions in high-pressure situations.

QUALIFICATIONS:

• Minimum of three years of hands-on experience in medical insurance billing (required).
• Certification in Medical Insurance Billing, an associate degree, or a combination of equivalent work experience and ongoing education (required).
• Solid understanding of medical and insurance terminology (required).

WORKING ENVIRONMENT:

• Hybrid work environment (work from home is permitted with occasional in-office days required, as needed).
• Full-time position working Monday–Friday.

PHYSICAL DEMANDS:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice.

Equal Opportunity Employer

Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster and its supplement.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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