Billing & Operations Specialist, Floify

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Floify | Billing & Operations Specialist

We are seeking a motivated Billing & Operations Specialist to join our team and play a critical role in supporting our Customer Billing, Operations, Sales, and Customer Success functions. This cross-functional position ensures smooth operational workflows, accurate data management, and an exceptional experience for both our customers and internal teams. The ideal candidate is detail-oriented, process-driven, and eager to learn in a fast-paced environment. 

WHAT YOU DO

Customer Billing Support: 

• Oversee all aspects of subscription billing, including subscription changes, invoice generation, and monthly reconciliation. 

• Serve as the primary point of contact for customer billing inquiries, ensuring prompt, clear, and professional communication. 

• Manage billing disputes, adjustments, and escalations in collaboration with leadership. 

• Monitor accounts receivable, track payment status, and follow up with customers regarding outstanding balances. 

• Maintain accurate billing records and document all changes that contribute to company KPIs. 

• Provide leadership with regular reporting on billing trends, collections, and risk 

Sales Operations: 

• Provide administrative and process support to the sales team. 

• Assist with CRM data entry and create and update CRM reporting. 

• Manage, prepare and organize contracts, order forms, and related documentation.

• Partner with sales representatives to streamline overall deal operations. 

Customer Success Operations: 

• Provide administrative and process support to the customer success team. 

• Track customer contract renewal dates and associated billing milestones. 

• Monitor customer billing issues and flag potential risks for follow-up 

General Operations: 

• Act as the first point of contact for compliance-related inquiries, ensuring timely resolution of ticket or escalation 

• Track and reconcile revenue generated through partnerships, affiliates, and resellers. 

• Process partner payouts and provide accurate monthly reporting based on partner  

• requirements. 

• Maintain and improve process documentation, policies, and best practices. 

• Generate regular reports and dashboards for leadership visibility. 

• Identify and recommend improvements to increase efficiency and scalability. 

WHAT TO EXPECT: 

• Quick recruitment process through video calls. 

• Pay rate: MXN 126.00 an hour

• Training: paid initial training, as well as ongoing training to help you develop in your role and career. 

• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!  

• Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful! 

• Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you! 

WHAT YOU BRING: 

• 1–3 years of experience in operations, sales support, or billing support. 

• Excellent attention to detail and organizational skills. 

• Excellent written and verbal communication skills, with experience in customer-facing interactions. 

• Ability to manage multiple priorities and adapt in a dynamic environment. 

• Proficiency with CRM systems (e.g., Salesforce) and billing platforms. 

• Strong Google Workspace skills with the ability to analyze, present, and report on data. 

• A self-starter who thrives in collaborative environments. 

• An individual who balances efficiency with accuracy. 

• A team player passionate about supporting colleagues, customers, and partners. 

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.  

#LI-FQ1 

#LI-Remote 

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.