The Role
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview:
The Billing & Receivable Specialist is an entry-level role responsible for supporting the financial health of the organization by ensuring accurate billing processes and efficient collections. This position involves preparing, issuing, and tracking invoices, reconciling accounts, and following up on outstanding payments. The ideal candidate will maintain a high level of professionalism and customer service while ensuring compliance with company policies and procedures. This role is critical in maintaining strong relationships with clients and contributing to the timely collection of revenue.
What You'll Do:
- Generate and distribute B2B & B2C invoices to customers accurately and on time.
- Research and resolve discrepancies in billing or payment processing for B2B & B2C customers.
- Collaborate with internal teams to ensure accurate billing and customer satisfaction.
- Maintain detailed records of communications, payment statuses, and account updates.
- Support daily cash application process by providing necessary documentation.
- Identifies collection irregularities including credits, deductions, payments on accounts, portal rejections, short payments, disputes and investigating discrepancies.
- Research & resolve internal & external incoming inquiries and or designated team shared inbox per established KPI metrics.
- Execute & complete month-end task/ account reconciliations per the established timeline.
- Performing daily collections outreaches and adhering to documenting all collection activity.
What You'll Need to be Successful
- 2+ years of experience working in the Account Receivable space payment posting, billing, collection, and customer service experience.
- Must have a positive outlook and motivated attitude, with a commitment of self-improvement.
- Must exhibit a continuous improvement mindset, embrace change positively, excellent interpersonal & communication skills oral and written along with professional demeanor.
- Ability to meet strict deadlines, adapt to a fast-paced high-pressure environment to achieve business goals and objectives.
- Ability to work independently majority of the time, but also able to successfully thrive in a cross departmental collaboration session when required.
- Displaying & upholding Colibri’s core values (Love, Joy, Boldness, Teamwork & Curiosity).
- Must have experience within excel workbooks with knowledge of why VLOOKUP, pivot tables, and certain formulas creation.
- Having the ability to manage time, while being challenged with multiply changes within your workload.
- Ability to thrive in fast-paced environment
- High school diploma or equivalent required; Associate degree in accounting, finance, or a related field is a plus.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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The Company
What We Do
Colibri works with over 5 million professionals and partners to deliver best-in-class professional education for licensing, continuing education, test preparation, and career readiness.
We believe quality education is the foundation for success. Our mission is to help professionals achieve more in their careers, which transcends into their day-to-day lives. We do this through products and career training that help professionals become licensed, keep their license and gain the skills necessary to perform at the top of their fields.
Whether someone is just starting out or nearing retirement, our companies exist to serve individuals throughout their career so they can achieve personal and professional success.
