We are looking for a detail‑oriented and client‑focused Bilingual Renewal & Sales Associate to support group benefits renewals for groups under 50 lives. In this role, you will assess plan performance, negotiate renewal outcomes, recommend plan design options, and work closely with advisors to deliver a strong client experience. Success in this position requires solid technical expertise, strong analytical capabilities.
Position Responsibilities:
Prepare, manage, and negotiate renewals for all group benefit plans under 50 lives, ensuring accurate pricing and timely delivery.
Analyze claims experience, plan performance, and rate history to develop appropriate renewal outcomes and recommendations.
Recommend plan design modifications and cost‑control strategies that align with client needs and long‑term sustainability.
Partner with Account Executives by providing renewal insights and strategic input to support strong client relationships.
Present and communicate renewal results clearly to advisors and internal teams, explaining rate drivers and plan implications.
Monitor internal systems and tools to ensure all renewal information, rate changes, and plan updates are captured and processed correctly
Support a seamless renewal workflow by prioritizing cases effectively, escalating issues when needed, and ensuring renewals progress according to defined timelines.
Collaborate with internal teams such as underwriting, operations, and customer service to resolve issues or obtain additional information required to complete renewals.
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Knowledge of underwriting concepts and principles.
Understanding of current trends in the group benefits industry.
College / University degree or equivalent industry experience
CEBS Group Benefits Associate (GBA) designation or ability to attain within 3 years
Strong negotiation and conflict‑management skills.
Excellent time‑management abilities with the capacity to multitask accurately and efficiently.
Good knowledge of group life and health products and underwriting practices.
Strong mathematical and analytical skills.
Proficiency with PC tools including MS Office (Outlook, Excel, Sharepoint)
Ability to work effectively under pressure while managing competing priorities.
Strong problem‑solving and organizational skills.
Exceptional customer service capabilities.
Flexible, empathetic, and adaptable to client needs.
Collaborative team player willing to assist where needed.
Preferred Qualifications:
Familiarity with group benefits products, related services, and supporting systems/processes is an asset.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Salary & Benefits
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Skills Required
- Fully bilingual in French and English
- Knowledge of underwriting concepts and principles
- Understanding of current trends in the group benefits industry
- College / University degree or equivalent industry experience
- CEBS Group Benefits Associate (GBA) designation or ability to attain within 3 years
- Strong negotiation and conflict-management skills
- Excellent time-management abilities
- Good knowledge of group life and health products and underwriting practices
- Strong mathematical and analytical skills
- Proficiency with PC tools including MS Office (Outlook, Excel, Sharepoint)
- Ability to work effectively under pressure while managing competing priorities
- Strong problem-solving and organizational skills
- Exceptional customer service capabilities
- Flexible, empathetic, and adaptable to client needs
- Collaborative team player
- Familiarity with group benefits products and related services
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
