Dev Engineer (ING) with Incident Support
Deliver secure, reliable, and high‑quality backend services in line with ING engineering standards, while ensuring fast and effective incident resolution. Operates within a squad (Agile/Scrum), contributes to the Chapter for craftsmanship, and collaborates across tribes and platform teams.
Key Responsibilities
Build & Deliver (Dev)
- Design, implement, and maintain microservices with Java (11/17+) and Spring Boot (Web, Data, Security).
- Write clean, testable code; apply TDD/BDD and maintain adequate unit/integration/E2E coverage.
- Contribute to architecture and NFRs (performance, reliability, security, privacy by design).
- Participate in refinement, planning, reviews, and retros; actively groom technical debt.
Run & Incident Support (Ops)
- Participate in on‑call / stand‑by for P1/P2; collaborate with Major Incident Management (MIM) when needed.
- Triage and resolve incidents using observability (Azure App Insights, Kibana/Elastic, Grafana) and log/trace correlation.
- Perform RCA (Root Cause Analysis), document post‑mortems, and create structural improvements (Problem Management).
- Ensure robust runbooks, alerting SLOs/SLIs, and error budgets aligned with squad KPIs.
CI/CD & Platform
- Build/maintain Azure DevOps YAML pipelines for build, test, security checks, and deploy.
- Integrate with artifact repositories, Key Vault, feature flags, and environment config.
Risk, Security & Compliance (ING context)
- Adhere to ING IT Controls, Risk (NFR) and Compliance guidelines (e.g., segregation of duties, 4‑eyes where applicable).
- Apply secure coding standards, secrets management, vulnerability remediation, and dependency governance.
- Ensure change management discipline (e.g., proper work items, approvals, traceability).
- Keep documentation current (system design, data flows, DPIA input where relevant).
Skills Required
- Java (11/17+)
- Spring Boot (Web, Data, Security)
- Experience designing and maintaining microservices
- TDD/BDD and strong unit/integration/E2E testing practices
- On‑call / stand‑by experience for P1/P2 incidents and Major Incident Management
- Observability tooling: Azure Application Insights, Kibana/Elasticsearch, Grafana
- Root Cause Analysis, post‑mortems and problem management experience
- Build and maintain Azure DevOps YAML pipelines for build/test/security/deploy
- Integration with artifact repositories, Azure Key Vault, feature flags and environment config
- Secure coding, secrets management, vulnerability remediation and dependency governance
- Familiarity with IT controls, risk/NFRs, compliance and change management (traceability, approvals)
- Define and maintain runbooks, SLOs/SLIs, alerting and error budgets aligned to squad KPIs
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
