DATAMARK, Inc. is currently seeking a talented and experienced Back Office Assistant Manager to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Back Office Assistant Manager will play a key role in overseeing the day-to-day operations of our back office data entry department and ensuring smooth and efficient workflow. In this critical role, you will oversee business processes and ensure smooth operational functioning in our back office tasks. You will be responsible for leading a dedicated team, providing guidance, and ensuring that all procedures are adhered to while promoting efficiency and productivity.
In this role, the Back Office Assistant Manager will be responsible for supervising a team of back-office associates responsible for our mail room and data entry processes, monitoring productivity and quality metrics, and implementing process improvements to enhance operational efficiency. They will also handle escalations, resolve complex issues, and collaborate with other departments to streamline processes and deliver excellent results. The Back Office Assistant Manager will report to the Site Leader and work closely with them to achieve organizational goals.
Requirements
- This is an on-site position based in El Paso, Texas, USA.
- At least 6 years of back-office field experience (mail room and data entry) with 4 of those years in a supervisory role.
- At least 1 year of experience in a back-office management role.
- Extensive experience and understanding of P&L management, tracking financials, balancing income and expenses, and financial goal setting.
- Knowledge and understanding of a BPO with an emphasis in and strong communications with client directly.
- Strong command of Microsoft Office tools. Word, Excel, PowerPoint and Outlook required.
- Possession of a Bachelor’s degree in Business Administration or a related field is preferred.
- Exceptional leadership, communication, and organizational skills.
- Proven ability to analyze data and improve processes effectively.
- Strong multitasking capabilities and the ability to work under tight deadlines.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $58,000.00 + production bonus
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
