The Role
Seeking an AWS Connect Architect to design and implement high-performance, scalable solutions with Amazon Connect and AWS services, integrating contact center applications.
Summary Generated by Built In
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Primary Skills
- A strong Techo Program Manager position with strong stake holder management, Delivery management and good communication skills.
Job requirements
- Job Summary:
- Lead end-to-end delivery of Amazon Connect implementations across multiple business units
- Collaborate with cross-functional teams including engineering, operations, and customer support
- Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis)
- Manage project timelines, risks, and stakeholder communications
- Ensure compliance with security, privacy, and operational standards
- Drive continuous improvement and automation in contact center workflows
- 10++ years of experience in technical program management or solution architecture
- Hands-on experience with Amazon Connect and related AWS services
- Strong understanding of cloud infrastructure, contact center technologies, and telephony systems
- Proven track record of delivering complex technical projects on time and within budget
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or related field
- AWS certifications (e.g., Solutions Architect, DevOps Engineer)
- Experience with CRM integrations (e.g., Salesforce, Zendesk)
- Familiarity with Agile/Scrum methodologies
- Prior experience in customer service or contact center operations
We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.
Key Responsibilities
Required Qualifications
Preferred Qualifications
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Top Skills
Amazon Api Gateway
Amazon Cloudfront
Amazon Connect
Amazon Kinesis
Aws Elastic Beanstalk
Aws Lambda
Aws Step Function
Cloudwatch
DynamoDB
Eventbridge
Iam
Kafka
Node.js
S3
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The Company
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
