FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
Job DescriptionGeneric Accountability
Core Responsibilities
Customer engagement:
- Increase card spending and make FAB the primary bank of choice.
- Increase product holding and promote digital adoption.
- Drive member satisfaction, improved customer retention, and NPS.
- Drive program awareness and redemptions through seasonal offers and campaigns.
- Establish best in market presence through ongoing marketing calendar driving acquisition and brand awareness.
Program management:
- Lead the strategic roadmap for FAB Rewards enterprise-wide program, cashback, co-brand loyalty propositions.
- Manage the program parameters and business rules including, points accumulation logic, accrual rules and partner redemption rates for each customer segment.
- Monitor program CVP and drive revenue and cost save initiatives contributing to product P&Ls.
- Engage with digital to offer state of the art user interface with enhancements to the customer experience.
- Manage vendor interactions and relationship for technical stack delivery, commitment to contractual obligations, invoicing and payments, SLAS and ongoing developments to the program.
- Manage the channels member experience, lifecycle communication, digital messaging, and user redemption journeys on FAB Mobile and Internet Banking.
- Engage with Magnati to ensure seamless redemption at FAB POS network and establish synergies of leveraging FAB's position as an acquirer.
- Deliver on Elite strategy and brand to build a unique Rewards experience.
- Collaborate with IT and Operations to ensure day to day operations and functioning of the platform.
Specific Accountability
- Revenue growth from Redeemers Vs non- Redeemers.
- Increased product holding.
- Uplift in credit and debit card spending.
- Increased digital channel interactions through remittances and standing instructions.
- Increased app downloads and mobile active database.
- Increased customer satisfaction from the program.
Minimum Qualification
Master's degree in business administration, finance, banking or a related major field of study.
Minimum Experience
Minimum of 10 years of experience in product/business function in consumer banking.
Top Skills
What We Do
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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