Automation Coordinator, Business Process

 Daily maintenance of automation solutions.
 Set up automation processes and map document layouts.
 Manually verify and fix automated data extraction results.
 Communicate with and provide operational support to Service department end users.
 Analyze end users’ needs and requests, identify and propose automation solutions using system
standards and best practices.
 Monitor, track, resolve, and escalate system/application issues reported by end users.
 Drive continuous improvement, including operational efficiency such as transactional
automation.
 Maintain system tables, configuration, and/or master data.
 Analyze production issues to determine root cause and provide recommendations to the IT
development team.
 Partner with IT and other cross-functional teams to resolve system issues and to define/develop
future business requirements for any new system automation, enhancement or process.
 Create and maintain training documentation for business processes.
 Provide operational and business system training to end users.
 Document, maintain and implement standard operating procedures and associated reference
documentation for processes.
 Support projects as assigned by management.
 Create and develop user requirements, functional specifications, and test plans.
 Conduct integration and user acceptance testing and provide guidance on new processes.
 .
Required Knowledge, Skills, and Experience:
 Minimum of a bachelor’s degree, preference in science.
 3-5 years relevant work experience in Service Support environment preferred.
 Proficient understanding of CRM/ERP business systems (SAP, Salesforce, etc.) and basic
knowledge of RPA tools (Automation Anywhere etc.)
 Intermediate coding language knowledge (Python, RegEx experience to enhance extracted data
is preferred)
 Intermediate knowledge of Databases – writing & understanding of SQL queries and stored
procedures is preferred.
 Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are
preferred.
 Ability to work independently, multitask, and prioritize duties.
 Proficient in working with MS – Excel, MS-Access.
 Must be capable of working effectively in cross-functional project teams.
 Strong attention to detail and organizational skills required.
 Effective analytical, troubleshooting and problem-solving skills required.
 The candidate must have strong oral and written communication skills, as well as strong
interpersonal skills.
 Fluent in English.
 Experience in automating business system processes is preferred.
 Knowledge in improving business processes through machine learning and\or AI is preferred.
 Ability to travel occasionally (max 5-10%)
 Ability to work during Europe office hours.