Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Are you looking for an opportunity to grow with a company that invests in you?
ISN hires Customer Service Associates to do just that. Join our Sydney team to see yourself grow a career in SaaS Sales while enjoying great benefits, a dynamic work environment, and excellent professional development opportunities.
The Company: Headquartered in the United States, ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers by incorporating a level of due diligence in the contractor management process.
The Position: We are looking for a full-time Customer Service Associate with a bachelor’s degree and/or equivalent work experience to proactively service and support our contractor/supplier clients. Your time on the Customer Service team marks the beginning of your career at ISN and the first role within the rotational programme:
- We’ll guide you through a 7-week training programme, where you will receive classroom and on-the-job training in areas of soft skills development, customer service excellence and ISN products and services
- Responsibilities include fielding incoming calls and enquiries, inside sales, as well as helping customers navigate ISNetworld (our product)
- Employees are provided with the knowledge and skills needed for success within the company
- You will be assigned a mentor to help guide you and provide support
Employees should expect to spend 18-24 months on our Customer Service team before rotating to our Client Development team. Your role in Client Development includes both sales and client services on a collaborative industry or regional-based team. This role will challenge you to craft your business development skills as you drive account expansion and new client prospecting.
The Culture: At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.
The Training: We believe in investing in your future from day one. That’s why we fly you to ISN’s headquarters in Dallas, TX for an initial 7-week training programme to learn side-by-side with peers from around the world. The Dallas-Fort Worth metroplex is the fourth largest metropolitan area in the country, with a wide variety of restaurants, entertainment venues, sports teams, and museums. While you are there to learn, we hope you will also have some fun. (Subject to schedule availability)
Who should apply? Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.
- Bachelor’s degree and/or equivalent work experience
- Excellent verbal and written communication skills
- Excellent customer service orientation (0 – 4 years of experience)
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to de-escalate calls using critical thinking and soft skills
- Genuine desire to progress into a sales development role
- Intrinsically motivated to become a subject matter expert and improve business acumen
The Location: ISN Australia is based in Sydney’s Central Business District. Our office at 309 Kent Street is currently being renovated to create an inviting and collaborative environment.
Compensation: Total annual compensation consists of base salary and target incentives.
- Total Potential Compensation: $92,500 – $96,000 AUD annually if targets are met
- Base Pay: $85,000 AUD annually
- Target Incentives: up to $7,500 – $11,000 AUD
ISN AUS Benefits*
- Up to $400 AUD reimbursement for office parking or public transportation
- Monthly cell phone reimbursement
- 100% company-paid supplemental health insurance premiums for employees and dependents
- Long-Term & Short-Term Disability Coverage
- Hybrid working schedule with lunch provided on in-office days - Tuesday, Wednesday and Thursday required
- Domestic and international travel opportunities
- 11% superannuation contribution
- Time Off & Paid Holidays
- 4 weeks of annual leave per year of service
- 10 days of personal leave per 12 months
- 12 paid holidays
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Employee assistance program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings
What We Do
Established in 2001, ISN® is the global leader in contractor and supplier management. We support nearly 700 Hiring Clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countries. ISN is headquartered in Dallas, Texas with additional offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth and Auckland.
