Associate Warehouse Specialist

Education / Qualifications

High school or university diploma

Experience / Skills

2-4 year experience in related fields

Good Knowledge and experience in warehouse process

Solid understanding of Operations process flows and how they impact each other

Good knowledge of MS Excel, MS Outlook, MS Word, Internet

Basic  ERP system knowledge 

Has some experience of handling difficult situations independently

Has demonstrated the ability to build strong relationships with customers and colleagues

Solid understanding of good documentation practices and documentation retention

Desirable:

Proven ability to solve problems and queries

Experience with warehouse and sale type business (such as Medical Device, Healthcare Markets)

Key Activities & Responsibilities

Processing po receipt , put away , b2b sales , replenishment

Handling proof of delivery and submission to required departments

Handling incoming e-mails and calls

Proactively communicating with internal & external customers

Logging and follow up of issue resolution and related communication back to the customer

Take responsibility for executing tasks and supporting colleagues across a number of complex areas / processes and queries

Work with colleagues to effectively organize and priorities the tasks within your specific areas

Working collaboratively with other functions and divisions on cross-functional or customer specific topics

Work on improvement of processes with other departments as well as internal procedures

Perform follow up investigations into ensuring the team are meeting the KPIs and SLAs

Perform the training for junior or new members of the team and act as a mentor when needed

Competencies / Behaviors

Highly customer focused

Strong collaborator which sets high performance standards

Strong internal drive and motivation to make a difference

Positive, optimistic mindset and can-do attitude

Acts with integrity

Figures things out independently, but gets help when needed

Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality

Ability to make autonomous decisions on operational and tactical levels

Brave enough to ask questions and takes initiative

Drives work tasks to completition

Collaborates with other teams and their members

Demonstrates good written communication skills

Can solve small medium sized problems independently, can understand and contribute to solving larger problems