Associate Support Analyst

| México | Hybrid
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Problem Solvers. Proactive Protectors. Relentless Allies.

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Responsible for investigating and defending against cybersecurity incidents such as credential theft phishing attacks, domain abuse, social media impersonations, business email compromise (BEC) attacks, and additional threats to the digital risk landscape. This is an entry-level position for someone passionate and knowledgeable about information and cyber security.


  • Responding to customer queries in a timely and accurate way, via phone and email. 
  • Track, route and redirect problems to correct resources 
  • Monitor internal proprietary detection systems for new attacks and validate malicious threats that are detected.
  • Monitor systems for attack reports from our clients and their customers.
  • Analyze potential attack vectors and explore resolution options.
  • Build relationships with partnering providers and clients alike.
  • Collaborate with across multiple teams to better protect and serve our clients.
  • Utilize various programs and tools including: DNS tools, WhoIs records, open-source tools, and more!


  • Experience as a Customer Support Specialist or similar CS role 
  • Basic familiarity of JIRA
  • Relevant education or experience relating to the IT industry is preferred
  • Knowledge of common internet attacks to include various types of fraud, social engineering, and scams across different channels (including social media and mobile channels)
  • Ability to apply analytical concepts for solving complex problems
  • Ability to work well as part of a team
  • Excellent communication skills across verbal, written, and electronic communication channels
  • Self-motivated and passionate toward delighting our clients
  • Able to work with remote-based team members

Work Schedule: Fortra offers a remote and flexible work environment. To ensure we uphold our core value of being helpful, this position requires availability during regular business hours within the local time zone of the job posting. To learn more about this specific role's schedule or shift requirements, please inquire with your recruiter directly at the time of contact.


About Us

This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn. 

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

More Information on Fortra
Fortra operates in the Cybersecurity industry. The company is located in Eden Prairie, MN. Fortra was founded in 1982. It offers perks and benefits such as Volunteer in local community, Documented equal pay policy, Diversity employee resource groups, Flexible Spending Account (FSA), Dental insurance and Vision insurance. To see all 31 open jobs at Fortra, click here.
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