It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Key Responsibilities:
• Pre-Sales Solutioning & Design
- Engage with customers, channel partners, and OEMs to gather business and technical requirements.
- Design and propose end-to-end network and security solutions across multi-vendor environments (Juniper, Ruckus, Aruba, Cisco and Firewalls) for Routing, Switching, Wireless, SD-WAN, and Network Automation.
- Prepare accurate Bill of Materials (BOM), High-Level Designs (HLD), and Low-Level Designs (LLD) based on customer requirements.
- Conduct Proof of Concept (PoC), product demos, and technical presentations.
- Perform wireless heatmapping and site surveys to ensure optimal coverage, capacity, and performance.
- Design and recommend firewall solutions for perimeter security, segmentation, VPN, and threat prevention.
• RFP, Technical Compliance & Documentation
- Work on RFPs, ensuring complete technical compliance with requirements.
- Prepare detailed compliance matrices, cross-references, and deviation lists where applicable.
- Collaborate with sales and bid teams to prepare winning technical proposals aligned with customer needs.
• Troubleshooting Support & Technical Advisory
- Provide top-level troubleshooting and optimisation support for critical network and security issues.
- Recommend lifecycle management, upgrades, and optimisation strategies.
• Product Training & Enablement
- Deliver product training sessions for customers, channel partners, and internal teams on Juniper, Ruckus, Aruba, Cisco, and Firewall solutions.
- Create training materials, presentations, and technical guides to support knowledge transfer.
- Stay updated on the latest vendor certifications, features, and updates to provide relevant training.
• Technology Expertise
- Configure and demonstrate platforms such as Juniper Mist, Aruba Central, Ruckus SmartZone, Ruckus Cloudpath and Firewall solutions (e.g., Palo Alto, Fortinet, Juniper SRX, Cisco Firepower).
- Deep knowledge of Routing & Switching protocols (OSPF, BGP, MPLS, VXLAN, EVPN) and Wireless architectures.
- Familiarity with Traditional and Fabric Network Technology, SDN, Network Automation, and integration with management platforms.
- Knowledge of Infra services like DNS, DHCP, NTP and RADIUS and TACACS+.
• Documentation & Knowledge Sharing
- Maintain technical documentation, including customer requirement documents, HLDs, LLDs, implementation guides, and network diagrams.
- Conduct knowledge transfer sessions for internal teams, partners, and customers.
• Industry Awareness
- Stay updated on emerging networking and security trends, competitive products, and vendor roadmaps.
- Provide technical inputs for RFP/RFI responses.
Required Skills & Experience:
- Bachelor’s degree in computer science, BCA, B-TECH, or related field.
- Minimum 3–4 years of hands-on experience with the major vendors (Juniper, Aruba, Ruckus, Cisco) and Firewall solutions.
- Strong knowledge in Routing, Switching, Wireless, SD-WAN, and Firewall architectures.
- Experience in solution designing, BOM preparation, heatmapping, firewall solutioning, product training, RFP working, technical compliance, and cross-reference creation.
- Practical deployment experience with Juniper EX/QFX, Aruba CX, Ruckus ICX, and enterprise firewall solutions.
- Good knowledge of Juniper Mist, Aruba Central, Ruckus SmartZone and Cloudpath.
- Relevant certifications preferred (JNCIA, ACA, RASP, CCNA, NSE or equivalent).
- Excellent communication, presentation, and customer engagement skills.
- Proven track record working with OEMs, channel partners, and customers.
- Ability to work independently and in collaboration with sales and technical teams.
Good to Have:
- Knowledge of Enterprise and data centre networking.
- Exposure to advanced security solutions such as NAC, DLP, and SIEM integration.
Top Skills
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
