Associate SOC Advisor

| Arlington, VA, USA | Hybrid
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About the Role
As an Associate SOC Advisor, you will work hand-in-hand with SOC analysts as part of Rapid7's Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats. You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage phishing and commodity malware alerts, and help address direct-customer needs and assist in Incident Response handling and customer communication.
Associate SOC Advisor roles operate on a shift schedule after a 90 onboarding period. There is no night shift work involved with this role due to Rapid7's global Security Operations Center teams operating on a follow-the-sun model.
The shifts are: Sunday-Wednesday, Wednesday-Saturday
About the Team
Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's TACOPS team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and Associate SOC Advisors keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7's TACOPS are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
In this role, you will:

  • Assist in supporting incident response engagements through customer communications and reporting
  • Triage alerts in our global alert queue alongside experienced analysts
  • Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
  • Review and generate high-quality accurate and contextual customer deliverables
  • Perform log search queries to identify suspicious activity in customer environments
  • Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
  • Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
  • Ensure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
  • Assist in technology deployment and client onboarding processes
  • Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you'll bring include:

  • Associates or Bachelor's Degree in Information Technology and related disciplines, or two or more years of related experience
  • Experience using a home-lab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience
  • Significant client relationship management experience
  • Strong understanding of common enterprise technologies
  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess
  • Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
  • Interest in technology deployment and configuration experience
  • Strong interest in security frameworks and concepts
  • Exceptional organization and time management abilities
  • Peer-reviewing colleagues' work for errors and inaccuracies i.e quality assurance

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.


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What are Rapid7 Perks + Benefits

Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Dedicated diversity and inclusion staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Mandated unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity manifesto
Diversity employee resource groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring practices that promote diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Childcare benefits
Membership with for backup childcare services. Dependent care Flexible Spending Account to set aside pre-tax dollars for childcare expenses.
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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