Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Qualification/ Experience
- A holder of a Regular BTech / MCA .
- Total experience: 5 to 7 years.
- Experience in SaaS application support, preferably in Contract Lifecycle Management (CLM) tools like Icertis.
Normal business Timings
- Typically 1 pm to 10 pm IST however participation in late evening calls with US stakeholders are expected .
Essential Icertis CLM Support experience
- Strong experience in post-implementation support, system administration, incident management, and continuous improvement of the Icertis Contract Lifecycle Management (CLM) platform.
- Strong understanding of contract types, legal documentation workflows, and compliance frameworks. - Experience in configuring enterprise SaaS tools, preferably Icertis.
- Strong experience in Configure and manage contract templates, workflows, clause libraries, rules, and user roles.
- Familiarity with REST APIs, JSON, XML, and system integration concepts.
- Excellent analytical, documentation, and communication skills.
- Experience in stakeholder management across business and technical teams.
Essential other experience
- Strong experience of working with the US / UK teams.
- Excellent English communication skills.
- Subject matter expert on all things – represent product process, product organization and product escalations
- Drive for process improvement and design.
- Positive attitude under pressure, outgoing, approachable and proactive and the ability to elicit cooperation from a wide variety of sources
- Self-Driven and extremely autonomous
- Flexible in work timings. May need to work in odd hours or weekends occassionally eg. early / late, weekends etc.
- Adaptability, Portray a positive attitude, Flexible ,Multitask orientated.
- Accept guidance, Listen well and utilize information.
- Should have strong knowledge / experience of Google Suite, MS Office
Good to have Tech
- Icertis CLM certification (if available).
- Exposure to change management or Agile methodologies.
- Knowledge of tools like Jira, ServiceNow, or Power BI.
- Experience with Coupa, Ariba, or Conga Tools.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- Total experience: 5 to 7 years
- Experience in SaaS application support, preferably in Contract Lifecycle Management tools like Icertis
- Strong experience in post-implementation support, system administration, incident management, and continuous improvement of Icertis CLM
- Strong understanding of contract types, legal documentation workflows, and compliance frameworks
- Experience in configuring enterprise SaaS tools, preferably Icertis
- Experience in Configure and manage contract templates, workflows, clause libraries, rules, and user roles
- Excellent analytical, documentation, and communication skills
- Experience in stakeholder management across business and technical teams.
Global Payments Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments Inc. and has not been reviewed or approved by Global Payments Inc..
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision insurance alongside disability coverage, life insurance, FSAs, and EAP support. Benefits are also portrayed as inclusive of wellness add-ons such as virtual physical therapy and concierge cancer care in some cases.
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Retirement Support — Retirement benefits are positioned as a notable strength, including a 401(k) plan with an employer match and immediate vesting in at least some U.S.-facing materials. Ownership-related programs like an employee stock purchase plan are also part of the package.
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Leave & Time Off Breadth — Time-off offerings are characterized as broad, covering paid holidays, vacation, sick leave, and additional programs such as emergency PTO in extreme circumstances. Parental leave is also referenced as fully paid for a set duration in the U.S., which contributes to overall leave coverage.
Global Payments Inc. Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
