Associate, Retailer Loyalty Programs

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

The Loyalty Programs Associate role gives the incumbent an opportunity to drive the retail promotion strategy for the brand through execution. The associate also gets to hone their analytical skills in evaluating the performance of these initiatives and presenting them at regular intervals to the RGM team. It also gives the individual an opportunity to build a network and gain visibility across different functions of the organization which can lay the foundation for future growth.

Key Responsibilities

• Drive the sell-in and execution planning of the digital loyalty programs with strategic partners.
• Assist the Sr. Brand Programs manager in expanding reach by identifying national chains, regional chains, and other partners with the best capabilities to run loyalty programs
• Guide Key Account Manager’s and Commercial stakeholders to prepare the sell-in strategy for executing the promotions. Coordinate when needed with the JUUL account managers and chain buyers to manage the programs and with 3rd party vendors to execute them.
• Attend regular loyalty training/office hours with the sales org throughout the promotion periods to answer questions and coordinate future program sell-in with chain partners.
• Track campaign performance at the chain level, develop performance reports, and collaborate with RGM team for insights generation, and identify ways to optimize execution.
• Collaborate with internal legal and regulatory stakeholders to address obstacles as well as new opportunities that are presented by retail partners.
• Collaborate with internal trade and creative teams to develop promotional assets.
• Timely sell-in and execution of chain loyalty programs as laid out in the promotion calendar
• Measurement of the performance of different chains to identify the ones with the best execution and ROI
• Timely tracking of performance
• Analyzing the results from the programs and bring quarterly recommendations to the RGM team on how to continuously improve the chain loyalty initiatives.

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Cross functional team project management
• Trade experience in working with retail chain accounts
• Experience working in a fast-paced environment
• Strategic communication, planning, and execution
• Detail oriented
• Data-driven
• Powerpoint presentation building
• Strong Excel experience
• Previous experience in managing brand programs
• Familiar with Tableau

EDUCATION:

Quantitative undergraduate degree or Business undergraduate degree or equivalent experience

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

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