Associate Customer Solutions Consultant

THE OPPORTUNITY:
This remote opportunity is open to candidates residing anywhere in the United States or Canada.
The Associate Customer Solutions Consultant works to streamline and enhance the customer experience by bridging gaps between the Sales, Services, Success, Support, and Product teams. Customer Solutions Consultants are subject matter experts with a passion for problem solving via collaborative excellence and interpersonal savviness to deliver an optimal customer journey and technical solutions. Their positive attitude, empathy, and ability to identify with a customer's mindset while keeping the needs of the business in mind is used to both effectively advocate internally for customer needs and drive for results.
Primary Duties and Responsibilities:

• Connect customer-facing and technical-facing teams to problem solve and communicate on technical/product issue resolution
• Analyze and recommend improvements to VelocityEHS solutions and capabilities
• Actively participate in customer-facing communications (live, virtual, written)
• Liaise with other teams across company (i.e., Product, Sales, CX teams, etc.)
• Organize, prioritize, and address incoming customer requests from all channels with data integrity in mind
• Collaborate on cross-functional internal projects, including process design and change management

Minimum Skills and Qualifications

• Bachelor's degree in a related science field such as Kinesiology, Engineering, Public and Occupational Health, Safety, or Environmental required.
• Relevant work/internship/co-op experience in Software as a Service (SaaS), Environmental, Health & Safety (EHS), and/or similar industry required
• Strong written/verbal communication and active listening skills
• Strong decision-making, data analysis, critical thinking, and analytical skills
• Demonstrated accuracy and attention to detail
• Self-motivated with ability to work equally well autonomously or in a team environment
• Self-aware and open to constructive feedback
• Ability to effectively manage expectations with both internal and external customers
• Ability to effectively prioritize and be adaptable with frequently changing priorities
• Strong working knowledge and proficiency with a Windows-based PC, internet browsers, Office 365, productivity and communication tools, web meeting services (i.e., MS Teams), document sharing and collaboration tools (i.e., OneDrive)

Preferred Skills and Qualifications

• Experience maintaining a high level of activity via strong organizational skills and multi-tasking in a fast-paced team environment
• Demonstrated technical experience within the EHS and/or ESG industries
• Customer-facing experience with demonstrated success delivering positive outcomes
• Pro-active learner
• Ability to independently coordinate relevant parties and solve simple customer issues
• Working knowledge of single VelocityEHS domain/solution

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate ® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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