The Role
As an Associate Account Director, you will manage smaller contract renewals, support senior Account Directors, and enhance customer relationships while using Salesforce and other tools for operational efficiency.
Summary Generated by Built In
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Enterprise sales organization. This pivotal supporting role acts as a force multiplier for our most senior Account Directors (ADs) who manage complex, high-value House of Brands (HoB) accounts.
You will be responsible for ensuring operational efficiency and maximizing customer retention within some of our top customer accounts. This will include expertly managing smaller-dollar renewals, selling smaller dollar contracts, and handling paperwork questions and revisions.
What You'll Do:
- Drive Retention and Operational Excellence
- As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.
- Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
- Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications.
- Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise HoB customers.
- Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
- Book Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts.
- Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
- System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.
What You'll Bring
- Foundational Sales and Execution Skills.
- The ideal candidate is highly organized, process-driven, and eager to build a career in Enterprise SaaS sales.
- Experience: 1-4 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment.
- Process & Detail Orientation: Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management.
- Communication Skills: Strong written and verbal communication skills, comfortable interacting directly with clients via phone and email to resolve operational issues and manage the renewal process.
- Technical Fluency: Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace.
- Ambition & Collaboration: A motivated self-starter who thrives in a supportive, team-centric environment and is eager to learn complex enterprise sales cycles from experienced leaders.
#LI-Hybrid
#LI-JM1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.
Top Skills
Google Workspace
MS Office
Salesforce
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
