Assistive Technology Specialist

Assistive Technology Specialist

12 Month Fixed Term Contract

Locations Available: London

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Be Doing:

We’re looking for an Assistive Technology Specialist to work as part of the Core Technology Platform Operations team where you will provide dedicated support for Assistive Technology users for day-to-day operational issues including project induced change.  You’ll be providing a consistent and positive end user experience by proactively identifying change that may impact ways of working and eradicating any instability, whilst collaboratively working with the wider Support and Engineering teams to identify opportunities for improvement for assistive technology related products and services.    

Key Accountabilities:

• Provide day to day technical support for Assistive Technology users ranging between 1st and 2nd line support. 

• Act as technical support liaison for HR Services for any Assistive Technology related queries. 

• Work collaboratively with wider support teams where there is a dependency on products and services outside assistive technology that could influence the service and how it operates. 

• Champion Assistive Technology within Technology Services embedding it into core governance and process considerations. 

• Coordinate all Assistive Technology requirements from induction to completion e.g. packaging, licensing and deployment. 

• Highlight common themes and trends via incident management with root cause, with a view to eradicate re-occurrence through re-engineering or knowledge creation. 

• Regularly contribute to a continuous improvement forum by identifying risks/issues within our solutions and championing efficiency, automation, and software development as well as general best practice.

• Ensure incidents are resolved within service tolerance levels and work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with and knowledge articles are maintained.

• Manage and maintain Assistive Technology service requests as necessary.

• Conform to existing governance and standards.

• Excellent customer-centric communication, empathetic towards the needs of assistive technology users with strong interpersonal skills

• Strong sense of ownership and ability to follow tasks through to completion

• Strong analytical skills. 

• Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

What You’ll Need:

• Excellent customer centric communication, empathetic towards the needs of assistive technology users with strong interpersonal skills

• Ability to communicate technical information in a clear and understandable way to non-technical stakeholders

• Sense of ownership to follow tasks through to completion

• Desktop & EUC experience and working knowledge of Microsoft Stack – office 365, teams etc.

• Any experience with MAC or Azure virtual desktop would be useful but not essential

• Experience with Assistive Technology  

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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