We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The primary purpose of this position is to lead the day-to-day prioritization of activities for the hub with focus of leading the sales team and revenue growth, and customer success team members in conjunction with their functional leaders as subject matter experts. This role has multi-site responsibility comprising three or more hubs and/or sites across a geographic region with a minimum of $18M in revenue. This role will also directly supervise and direct the client success team and act as the client success subject matter expert.
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Responsible for the overall operations of the Area. Working with each function leader to ensure peak productivity within each function and reviewing reports, dashboards, and systems to ensure Flexer shift growth and overall area performance.Monitor sales performance and revenue generation for temporary assignments, temp-to-hire, and direct hire placements to meet or exceed established targets for the area.
- Provides overall management direction and support to the hub and operations teams. Establishes priorities in office activities and creates daily cadence through morning and afternoon team huddles/meetings. Maintains an efficient and skilled client success staff by interviewing, hiring, and training employees. Schedules, assigns, and reviews work of client success staff.
- Responsible for appraising client success, evaluating employee performance, recommending status and salary changes, and maintaining compliance with company policies and procedures.
- Ensure timely and accurate payment of Flexer wages by working with the Flex Finance team on the submission of payroll boards, where applicable.
- Promotes understanding and teamwork in the organization by maintaining open channels of communication with superiors, peers, and subordinates. Discuss problems or possible problems with staff and follow up to ensure problem resolution. Conducts regular staff meetings to ensure staff is aligned with hub and company goals
- Ensures customer satisfaction with Company services by monitoring current activity and adjusting plans or services as needed. Promotes client engagement in the technology and makes regular in-person visits to customers to ensure satisfaction and to identify additional customer needs and opportunities to grow business. Arrange job shadows and other value-added services.
- Prepares and generates a variety of reports for management, staff, corporate, and others. Reviews and analyzes various reports (including incoming reports), giving special consideration to potential problem areas and sharing information with appropriate individuals.
- Manages client relations issues. Investigate and resolve customer/employee problems and issues, and inform appropriate personnel of problems and opportunities. Researches and answers employee/client questions.
- Monitors and follows up on account receivables in conjunction with the Credit/Collections department. Monitors and follows up on delinquent client accounts.
- Participates in the hub and onsite goal-setting process; provides input to management regarding the hub’s short- and long-range business plans. Plans future staffing needs and organizes methods of servicing future orders
- Interfaces with other hubs and departments within the entire organization. Share information on customers, employees, orders, and other issues with appropriate personnel. Informs appropriate personnel of problems and opportunities.
- Responsible for maintaining compliance with Company quality programs and processes including compliance, as well as cooperating with audits, developing staff and hub objectives as required
- Must be available for on-call duty after hours and on weekends. May require shift work.
- Performs miscellaneous duties as needed
- Previous work within a staffing company
- Five+ years of customer service, human resources, general management, and sales experience.
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc.
- A commitment to driving the Indeed Flex mission: to help people get jobs instantly.
Preferred Qualifications
- CSP Staffing Professional certification
- Sales experience
- $90,000 to $120,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Hybrid working model - we work best collaboratively, so we’ve provided a workspace where you’ll thrive while still giving you the flexibility to work remotely when you need
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end, and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about, and you want to be a part of it.
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected].
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
