What you'll do
- Act as the primary on-the-ground coordinator for new store launches, ensuring seamless execution in collaboration with franchise/store partners. Oversee staff training and operational readiness.
- Drive store revenue by tracking performance trends, optimizing costs, and ensuring strong gross margins.
- Monitor OTIF (On-Time, In-Full) deliveries, manage inventory turnover, and work with logistics teams to prevent stockouts and resolve operational challenges.
- Assess and integrate local marketing strategies into the global Franchise Playbook, improving store conversion rates and customer satisfaction.
- Monitor NPS (staff & customer satisfaction), oversee ongoing training, and support continuous performance improvements for store teams.
- Conduct store audits to ensure compliance with brand guidelines, implement mystery shopping programs, and manage data reporting on sales, marketing ROI, and inventory.
Who we're looking for:
- Comfortable managing store launches and driving performance.
- Skilled in managing data related to store performance, inventory, and customer satisfaction.
- Able to resolve operational challenges quickly in fast-paced environments.
- Collaborative and works well with franchise partners, store teams, and internal stakeholders.
- Focused on improving customer experience and increasing conversion rates and satisfaction.
- Fluent in English & French, other European languages are a plus.
What we offer:
- Growth opportunity in a rapidly growing company.
- Supportive team environment, working locally and globally.
- Career development with access to continuous learning and training.
- Competitive compensation and health benefits.
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What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
