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Empowering Thriving Communities with Electronic Plan Review
The Role
The Application Systems Engineer supports customers by troubleshooting software issues, managing service agreements, and collaborating with teams on solutions. Responsible for maintaining knowledge of software, guiding clients, and improving support processes, this role emphasizes communication and customer experience.
Summary Generated by Built In
About Avolve:
Avolve is the global market leader in electronic plan review for local governments. We made the INC 5000 2025 list as one of the fastest‑growing private companies in the US, and our government expertise has been recognized for the second year in a row with our inclusion in Government Technology’s GovTech 100 list for both 2025 and 2026, a summary of 100 innovative companies making a significant contribution to the public sector.
At Avolve we digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.
We have over 350 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states. We partner with some of the leading technology providers out there, including Microsoft, Google, and Esri – in fact, we are the only vendor that has Esri GIS functionality embedded in the plan review solution, which has earned us the Esri State and Local Government Specialty in recognition for our innovation.
It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technological solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.
Position Summary:
Avolve is seeking an Application Systems Engineer to join and grow our Technical Support team. In this customer‑facing role, you will be responsible for the intake, troubleshooting, and resolution of customer‑reported software issues, ensuring a high standard of service and support across our platform. This role requires a strong technical foundation, a problem‑solving mindset, and a genuine commitment to delivering an excellent customer experience.
As a key contributor within the Support organization, you’ll collaborate closely with customers, internal engineering partners, and product teams to diagnose issues, identify solutions, and continuously improve our support processes. You’ll thrive in an environment that values clear communication, curiosity, adaptability, and continuous learning—balancing independent investigation with team‑based problem solving.
The Application Systems Engineer reports to the Director of Support and Installations.
This is a full‑time, fully remote role open to candidates based in the United Kingdom. Candidates must have the legal right to work in the UK at the time of application. Avolve is not able to sponsor visas for this position.
This position does not offer relocation assistance. Candidates must already be based in the United Kingdom.
Responsibilities:
The following list outlines key responsibilities and day-to-day activities associated with this role. While it’s not an exhaustive list, it should give you a strong sense of what to expect. Responsibilities may evolve over time based on team needs, individual strengths, and organizational priorities.
We recognize that no candidate will meet every single qualification listed below. If you’re excited about this role and believe you bring a strong combination of relevant skills and experience, we encourage you to apply. We value diverse perspectives and are committed to building a team that reflects a variety of backgrounds and strengths.
Compensation:
Avolve is committed to fair and equitable pay practices. Compensation for this role will be based on relevant experience, skills, and market considerations within the United Kingdom.
Avolve is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable UK law.
We are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require accommodation at any stage.
Avolve is the global market leader in electronic plan review for local governments. We made the INC 5000 2025 list as one of the fastest‑growing private companies in the US, and our government expertise has been recognized for the second year in a row with our inclusion in Government Technology’s GovTech 100 list for both 2025 and 2026, a summary of 100 innovative companies making a significant contribution to the public sector.
At Avolve we digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers.
We have over 350 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states. We partner with some of the leading technology providers out there, including Microsoft, Google, and Esri – in fact, we are the only vendor that has Esri GIS functionality embedded in the plan review solution, which has earned us the Esri State and Local Government Specialty in recognition for our innovation.
It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technological solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities.
Position Summary:
Avolve is seeking an Application Systems Engineer to join and grow our Technical Support team. In this customer‑facing role, you will be responsible for the intake, troubleshooting, and resolution of customer‑reported software issues, ensuring a high standard of service and support across our platform. This role requires a strong technical foundation, a problem‑solving mindset, and a genuine commitment to delivering an excellent customer experience.
As a key contributor within the Support organization, you’ll collaborate closely with customers, internal engineering partners, and product teams to diagnose issues, identify solutions, and continuously improve our support processes. You’ll thrive in an environment that values clear communication, curiosity, adaptability, and continuous learning—balancing independent investigation with team‑based problem solving.
The Application Systems Engineer reports to the Director of Support and Installations.
This is a full‑time, fully remote role open to candidates based in the United Kingdom. Candidates must have the legal right to work in the UK at the time of application. Avolve is not able to sponsor visas for this position.
This position does not offer relocation assistance. Candidates must already be based in the United Kingdom.
Responsibilities:
The following list outlines key responsibilities and day-to-day activities associated with this role. While it’s not an exhaustive list, it should give you a strong sense of what to expect. Responsibilities may evolve over time based on team needs, individual strengths, and organizational priorities.
- Monitor and meet service level agreement response times
- Troubleshoot software issues; including network connectivity and software errors
- Respond to end-user questions and training requests
- Maintain a high level of knowledge regarding software functionality and enhancements
- Communicate clearly with customer stake holders
- Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
- Curate troubleshooting guides and knowledgebase
- Configuration management of customer systems
- Work closely with product and development teams in assisting with testing prior to software releases
We recognize that no candidate will meet every single qualification listed below. If you’re excited about this role and believe you bring a strong combination of relevant skills and experience, we encourage you to apply. We value diverse perspectives and are committed to building a team that reflects a variety of backgrounds and strengths.
- Bachelor’s degree
- 1-3 years of experience in a technical customer facing role.
- Experience and/or knowledge of SQL and database query preferred
- Understanding of Internet and web applications with a desire to learn new technologies
- Possess strong phone, written and verbal communication skills
- Confident, high energy, self-motivated and a true team player
- Ability to prioritize and manage multiple high priority customer needs
- Demonstrated ability and desire to work and excel in a fast-paced, growth-oriented environment
- Well-organized, with a high attention to detail
- Adaptable, personable, positive, proactive person with an open and honest communication style.
- Strong communication and collaboration skills to work across cross-functional teams.
Compensation:
Avolve is committed to fair and equitable pay practices. Compensation for this role will be based on relevant experience, skills, and market considerations within the United Kingdom.
Avolve is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with applicable UK law.
We are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require accommodation at any stage.
Skills Required
- Bachelor's degree
- 1-3 years of experience in a technical customer facing role
- Experience and/or knowledge of SQL and database query
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The Company
What We Do
Avolve delivers the most trusted and proven electronic plan review solutions on the market, ProjectDox and DigEplan. These enable our 330+ customers to streamline and enhance operational efficiency for development services, making a meaningful impact on the communities they serve. Our market-leading investment in product research and development sets us apart, creating advanced digital solutions that transform both the applicant and reviewer experience. Highly-rated customer support, coupled with our commitment to the highest security levels, has been key to Avolve’s success, which is a result of collaboration, shared values, and a commitment to excellence in every aspect of our business.
