Application Support, Integration Engineer (SS&C Technologies, Inc.; Windsor, CT) - Ref 00056395

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Application Support, Integration Engineer (SS&C Technologies, Inc.; Windsor, CT): The Application Support, Integration Engineer is a position that performs tasks necessary for the support of the business needs of the client. The incumbent must be able to analyze the business needs of the client and identify the means for fulfilling those needs within the Company’s applications. In this client-facing role, you will be the first point of contact for all support related issues for Precision LM solutions. The role has a strong focus on Financial Risk Management and the day-to-day running of the system.  This role will provide solutions to issues raised by clients and internal stakeholders and resolving system-generated alerts.  Specific responsibilities include:  Serving as first line product support to various clients running the Precision LM solution On-Premise and Hosted. This entails answering product-related queries involving product usage and design, product issues, configuration, software updates, and integration with third-party products. Performing problem identification and resolution for issues related to specific module(s), functional and business area(s). Providing training to prevent problem reoccurrence and knowledge transfer. Escalating issues to management when appropriate. Understanding the business function and working with team to define business requirements. Collecting, analyzing, reviewing, documenting, and communicating business needs and requirements to Product Development. Translating high-level business requirements into functional specifications in use case documentation and manage changes to such specifications. Replicating client issues within internal environments; assisting in maintaining internal environments. Partnering with other subject matter experts to jointly resolve complex issues. Acquiring and keeping abreast of new changes within the solutions, knowledge of implemented Precision LM software and client customizations. Assisting in onboarding clients to the production support team and providing knowledge and expertise in client support meetings. Periodic on-call support. Telecommuting permitted.

Minimum requirements: Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field plus 3 years of experience in a customer-facing technical support role. 

Must have: 2 years of experience with Windows Server Management. 2 years of experience with Microsoft SQL. 2 years of experience with Cloud Technologies Web Services, Database & Network Troubleshooting. 2 years of experience with Database Administration. 2 years of experience with Commercial Loan Servicing. Ability to manage high-pressure client situations and build trust with the clients. Ability to synthesize and communicate complex technical issues to non-technical audiences. Ability to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skills. Ability to juggle competing priorities, multiple clients, timelines and expectations with accuracy and professional acumen. Proven ability to work in a successful team environment.

Apply online at https://www.ssctech.com/about-us/careers or send resume to: Angela French, Talent Acquisition, SS&C Technologies, Inc., [email protected]. Ref: 00056395. An EOE.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.