Position works closely with Support, Development/QA, Implementation, and Product Management to ensure applications are supported and available 24x7. Has a commitment to automation and ensure efficient operations and timely solutions to all open requests and problems. Helps drive our vision to provide better patient care by supporting our applications and customers to the best of their abilities.
At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Essential Duties and Responsibilities
- Implement task automation and business workflow monitoring through scripting or other monitoring technologies.
- Work Customer issues in assigned Salesforce queue by troubleshooting application issues and closing the loop with all parties involved.
- Contribute to the definition and management of application layer technology standards and processes including but not limited to: software version, configuration management, load balancing, database connectivity, release management.
- Monitoring tool administration and configuration.
- Support new customer implementations and the transitions from lower environments to production support.
- Respond to technical application questions and issues raised by customers in a timely manner.
- Participates in maintenance, performance testing, troubleshooting, and incident resolution for all customer facing GHX Applications.
- Administer assigned ticket queues and follow up with appropriate parties. Regularly, clearly and effectively communicate pertinent information to team members, management and customer according to Support service level standards.
- Provide feedback to product and development teams to improve usability and functionality of GHX applications.
- Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
- Other duties as assigned.
Qualifications
- 3+ years of Application Support or related experience.
- Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
- Must demonstrate effective listening, verbal and written communication skills.
- J2EE or .Net application production/customer support experience.
- Customer-focused attitude.
- Experience with task automation.
- Experience with environment monitoring tools (New Relic, PRTG, AWS).
- Ability to seek alternative sources of information.
- Ability to understand and work with complex enterprise application environments.
- Strong attention to detail and ability to follow established procedures.
- Familiarity with ITIL or MOF Change Management concepts (desired)
- Familiarity with Oracle/SQL Server and RDBMS concepts (desired)
- We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.
Technical Skills (must have familiarity of a subset of the following):
- Windows and Unix OS proficiency (required)
- Perl, Python, Bash or other scripting familiarity.
- Amazon Web Services experience
- Linux Server Administration
- Windows Server Administration
- Apache Tomcat Administration
- IIS Application Server Administration
- Apache Administration
- Understanding of OSI Model
- JVM monitoring tools (jvmstat, etc)
- Network monitoring (snoop, NetMon)
- Business Objects Administration
- EDI (ANSI/X12) and XML knowledge
- RDBMS (SQL, Oracle) (preferred)
- AS2
Education / Certification(s):
- 4-year degree in computer science or related field or equivalent experience
- High School Degree or equivalent. (Required)
- Bachelor’s degree (Preferred)
- Technical certifications are always welcome (MCSE, AWS, CCNA etc.)
Estimated salary range: $71,000 - $94,600
The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
What the Team is Saying
What We Do
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together more than 4,100 healthcare providers, and 600 manufacturers and distributors in North America — and another 1,500 providers and 350 suppliers in Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed, timely and fact-based decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year.
Why Work With Us
At GHX we’re a hardworking innovative team, championing new technologies that boldly advance the healthcare supply chain. Our inspiration? To enable better patient care and deliver big cost savings. The work of our diverse team of talented and dedicated professionals impacts healthcare for the better every single day.
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