Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Application Engineering gives direct technical support to internal and external customers regarding product/application information, product selection and special quotation.
In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, he works close to Sales coordinating the activities of the internal departments (Product Management, R&D, Operations) in order to deliver the requested documentation.
His/her role is critical to ensure customer satisfaction and quick on field problem solving.
Principal Responsibilities:
Provide customers with technical support for selection of standard/customized products showing an extensive knowledge of our product portfolio and possible applications
Work together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).
Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.
Quote customized/standard products for single projects or develop offers for tenders
Cooperate with training department and sales giving support to customers (customer visit, witness test)
Cooperate with Sales Assistants to solve issues about customer product need
Contribute with new ideas/suggestions to continuous improvement
provide technical solution to OEM and large/international key accounts in the EMEA region
Support OEM KAMs of Xylem Commercial team (Sales)
Provide feedback to product management team on highly requested special features
Attend Exhibitions
Visiting customers on demand for technical support to commercial team (Sales)
Work close to Sales in specific Industrial and/or Public Utilities projects
Collaborate in projects Management
Key Competencies:
Cross-boundary collaboration
Organization, Prioritization and planning.
Effective communication, open mind and positive approach.
Customer Orientation
Inspiring Accountability
Problem Solving
Conflict Management
English language
Required Qualifications:
Bachelor’s degree Mechatronic or Mechanical Engineering is required.
Good spoken and written English and Italian is mandatory.
French spoken and written will be considered a plus.
Preferred Qualifications:
1 or 2 years of experience in related field and position
An experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus.
Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.
LOCATION: Montecchio Maggiore (VI)
CONTRACT: Permanent, full-time
BENEFITS: Company canteen and company bonus
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Top Skills
What We Do
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
